2/10 Lemah
10 September 2024
Awful experience. Confusing layout (multiple buildings, separate parking). Staff with limited English had me photograph a tattered map taped on the counter (no physical maps available). Paid $45 resort fee despite unusable amenities ("no swimming" pool). Unlabeled card key. Paper bracelets were mandatory for security and resort use. Room in different building, unclear floor (elevator to second floor, then stairs). Poorly lit property, faded building name. Dirty room next to stairs, minimally furnished. Broken amenities (TV, fridge), noisy AC, clogged sink, sandy floor/bedding, dead cockroach. Worse conditions for two other families with us (cockroach infestations). Unresponsive front desk, broken phone number. Another family received an alternative room (no improvement, filthy, scary elevator). We moved to another hotel. This place should be removed from hotels.com.
Kody
Kody, perjalanan 2 malam bersama keluarga
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