The welcoming staff were great! all smiles and friendly. The lobby upper and lower area were beautiful, tastefully decorated. Rene one of the ambassadors that checked us in was lovely, she explained everything very thorough indeed. The upgrade was a pleasant surprise. Rooms were clean/airy with great AC. the only downfault was the hick to the rooms everything is on an incline (so, if U have a medical condition take the shuttle which is always available no more than 10min wait) There was some construction going on which we found out AFTER we booked the trip. The main pool was under renovations. The Ember bar was nice outside. Vernesta! UR the best bartender ever so friendly, knowledgeable and pleasant. Zedan,Wayne,Elijah,Tyaa,Skeeter, U guys were also outstanding.The restaurants were less D/T renovations, but they adjusted the menus according, the food and choice were very good. All-inclusive is the way to go folks, food is expensive. June Edwards U were great with the wine help. We want to thank security for their due diligence with our little dilemma. Lloyd Evelyn and Nicolas U were both fantastic. We hope to return again.