2/10 Lemah
3 Dis 2025
Beware & Stay Elsewhere!!!
I experienced a serious security breach during my stay. An employee entered my room without authorization and my personal belongings were clearly tampered with. When I reported this to the GM, Susanne, she claimed there were no cameras, despite visible cameras on the floors that give the impression of security. She said she would immediately check the key-card data, but didn’t contact me until hours later—only to admit she had done nothing. She showed no urgency, dismissed my concerns about safety and retaliation, and refused to review the evidence I offered.
A male employee entering a female guest’s room without permission is extremely dangerous, and the complete lack of investigation or concern from management is unacceptable. This was handled far below Hilton standards, and guest safety does not appear to be a priority at this property.
Crystal
Crystal, perjalanan perniagaan 3 malam
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