10/10 Luar Biasa
21 Januari 2025
Unforgettable - TopNotch comfort & lovely servic
We enjoyed our stay here. The rooms were of a good size, the bathroom was clean and also well-sized. Water pressure and hot heater all worked well. The beds were firm, pillows and duvet were perfect. The only downside to our room was the lack of a proper window-the one above our bed had poor insulation and we felt a draft over our heads at night when we opened the window shade. The location of the hotel was superb- easily accessible by ride shares, close to eateries, a grocery, St Joseph’s cathedral and the lake. The hotel pick up service, though with a fee was comfortable and on time. The best part were the people and service - front desk staff Jamie, Steve and Sun were exceptional- they made our family feel at home & catered to our needs. Our kids love Sun who is knowledgeable and sweet. Jamie was easy to communicate with even before we arrived at the hotel. Daily breakfast buffet was a highlight- food was tasty and slightly different everyday so it was never boring. This will be our family’s choice again if we come to visit Hanoi. It was unforgettable staying here! Loved it.
Kathleen Ann
Kathleen Ann, perjalanan 5 malam bersama keluarga
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