2/10 Lemah
1 Okt 2025
This hotel is advertised as four stars, but unfortunately my experience was far from that standard. Future guests should be aware of several issues before booking.
Cleanliness was a recurring concern — I found hair on the towels, mold in the bathroom, and dirty communal areas. The shower drain in my room was clogged and remained so even after I reported it. The bed had no proper frame, squeaked and shifted constantly, and the fridge provided neither cooling nor complimentary water. There was also no kettle available, which made even a simple cup of tea impossible.
Service was equally disappointing. The reception staff were curt and unhelpful, pointing vaguely in the direction of rooms instead of guiding guests — which can mean wandering through multiple floors or blocks with luggage. Requests for assistance were met with indifference.
Breakfast options were extremely limited, not what you would expect from a four-star property. Despite being marketed as non-smoking, the balcony doors are not airtight, so smoke from neighboring rooms easily drifts in.
Overall, while the hotel may look appealing on the surface, the reality is poor maintenance, subpar service, and a lack of basic amenities. I would advise future guests to manage expectations or consider alternative accommodation if they are seeking a true four-star experience.
Ikra
Ikra, perjalanan 6 malam
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