6/10 Baik
30 Disember 2024
Quick family getaway
This hotel can truly have the potential of being a 5 star hotel BUT unfortunately that was not the case for us. We booked this hotel last minute for a quick family getaway before returning to the states. Upon check in, we were told we needed to pay an extra $110 because our son appeared as an infant on the reservation (he is 12 and that information was done correctly during booking) which I will continue to dispute with Hotels.com as they were not able to help me resolve this issue. They were supposed to provide us with a roll-in bed which never appeared in our room.
Secondly, the staff was not attentive or kind at all. Every drink or meal that was served was not done with kindness which is upsetting because everyone should be greeted with a smile during this time of year. A smile can go a long way! The drinks were not good, in fact, some of them were being refilled with other brands which is quite common in all-inclusive resorts but truly unfair.
The food was good and many options were available throughout the entire day. Lastly, our rental car was crashed by one of the employees. They did help us clean up the yellow scratches but luckily, insurance covers those type of incidents.
The best part about this property is the beach. One of the prettiest beaches I have seen in DR. Beautiful clear water with no seaweed with extremely relaxing and calm waters.
So, although it was not our best experience, I can see why the reviews aren't as bad and why people recommend this place
stephanie
stephanie, perjalanan 1 malam bersama keluarga
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