2/10 Lemah
2 Disember 2024
This hotel has a mold issue and very strong smell in rooms. We checked 3 rooms overall and every room had the same issue unfortunately. Me and my friend both have allergies and very soon after arriving we needed to book another hotel because both of us started to get symptoms. We didn't spent even one night in this hotel but they were not willing to pay us a total refund but only half which was not enough when taking into account that we booked a hotel for 7 nights. So basically we paid quite a lot of money for nothing. I understand the refund policies but in health cases they should be flexible because we couldn't know beforehand about the issue and therefore not cancel the booking before arriving. The hotel was kind of nice overall and we would have stayed if the issue wasn't that severe, and our health wasn't under a risk. If you are sensitive to mold and/or smells, I would not recommend this hotel.
Tarja
Tarja, perjalanan 8 malam bersama rakan
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