4/10 Sederhana
31 Mei 2024
Dissapointed!
Looks like the reception staf didn't get information about customer's request or just ignlre it? They was offering the ground floor close to entrance while we asked for other than ground floor/too close to entrance/public area with the excuse that they have no more room (as we booked more than 4 months before) till the wnd, the girl confirmed for the room in the 2nd floor if we can wait about 3 hours (after check out time) and when we comeback the other person again offering the ground floor with the same excuse.. Until we're get tense and hard complain, they give the room in the 2nd floor as we requested since beginning.. Looks so ridiculous for the type of hotel which is quite pricey compare to their facilities and unprofessional staf. we can hear all the voices from other guests in the other rooms also kinda poor cleanliness. Sorry to say, not recommended (unless you are kind if guests which not bothered with services and the prices you paid for)
yusiana
yusiana, perjalanan 1 malam bersama keluarga
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