The Serta Enrapture II beds appear to be new. They were so mushy--like lying in marshmallow quicksand. My back has been hurting since he first night in this Bounce House mattress.
Trying to roll over required much effort to get out of the valley formed when you stay in one position for awhile. The model has been discontinued by Serta. Maybe the hotel got a close-out special on them.
The pillows were the opposite-- heavy and hard. My text complaint was greeted with "An engineer will come to check it out." No one ever came.
Not fond of the lack of lighting, either. A bare bulb nightstand and hard to reach upper bulb were not much help. That along with one hanging single bulb fixture, which transmitted minimal light were all that were provided,
The bathroom and its lighting were very good.