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The Ritz-Carlton, Xi'an

5.0 star property
Luxury Xi'an hotel with indoor pool, connected to a shopping centre

Choose dates to view prices

your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for The Ritz-Carlton, Xi'an

Lobby sitting area
Front of property – evening/night
Living area
Premium bedding, minibar, in-room safe, individually decorated
2 bars/lounges, lobby lounge, rooftop bar
VIP Access

Reviews

9.6 out of 10

Exceptional

Popular amenities

  • Electric vehicle charging point
  • Bar
  • Non-smoking
  • Spa
  • Connecting rooms available
  • Pool

Main amenities (12)

  • Daily housekeeping
  • 3 restaurants and 2 bars/lounges
  • Indoor pool
  • Breakfast available
  • 24-hour health club
  • Self parking
  • Children's pool
  • 24-hour room service
  • Spa services
  • Massage/treatment rooms
  • Conference centre
  • 24-hour front desk

For families (6)

  • Children stay free
  • Free cots/infant beds
  • Children's pool
  • Connecting/adjoining rooms available
  • Private bathroom
  • Television
The price is RM643
RM750 total
includes taxes & fees
22 Dec - 23 Dec

Room options

Available filters for rooms
Showing 9 of 9 rooms

View all photos for Club Suite, 1 King Bed, City View

Premium bedding, minibar, in-room safe, individually decorated

Club Suite, 1 King Bed, City View

Highlights

Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
LED TV
Pillow menu
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Double Beds, Non Smoking, City View

Premium bedding, minibar, in-room safe, individually decorated

Room, 2 Double Beds, Non Smoking, City View

Highlights

Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
LED TV
Pillow menu
  • 50 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Room, 1 King Bed, Non Smoking, City View

Premium bedding, minibar, in-room safe, individually decorated

Room, 1 King Bed, Non Smoking, City View

Highlights

Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
LED TV
Pillow menu
  • 50 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Club Suite, 1 Bedroom, City View

2 bars/lounges, lobby lounge, rooftop bar

Club Suite, 1 Bedroom, City View

Highlights

Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Executive Lounge
Free cots/infant beds
  • 110 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, City View

Premium bedding, minibar, in-room safe, individually decorated

Room, 1 King Bed, City View

Highlights

Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
LED TV
Pillow menu
  • 74 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, City View

Premium bedding, minibar, in-room safe, individually decorated

Room, 1 King Bed, City View

Highlights

Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
LED TV
Pillow menu
  • 50 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Double Beds, City View

Premium bedding, minibar, in-room safe, individually decorated

Room, 2 Double Beds, City View

Highlights

Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
LED TV
Pillow menu
  • 50 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Club Room, 1 King Bed, City View (Club Level)

2 bars/lounges, lobby lounge, rooftop bar

Club Room, 1 King Bed, City View (Club Level)

Highlights

Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Executive Lounge
Free cots/infant beds
LED TV
  • 50 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Club Room, 2 Double Beds, City View

2 bars/lounges, lobby lounge, rooftop bar

Club Room, 2 Double Beds, City View

Highlights

Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Executive Lounge
Free cots/infant beds
LED TV
  • 50 sq m
  • Sleeps 2
  • 2 Double Beds

Similar properties

Interior

Sofitel Legend People's Grand Hotel Xian

Pool
Spa
Free parking
Free WiFi
9.6 out of 10, Exceptional, (102)
The price is RM618
RM720 total
includes taxes & fees
12 Jan - 13 January 2025
Sofitel Legend People's Grand Hotel Xian
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About the area

Map
No. 50, Keji 2nd Road, Xi'an, Shaanxi, 710075

What's nearby

  • Shaanxi History Museum - 6 min drive - 6.3 km
  • Drum Tower - 7 min drive - 6.4 km
  • Giant Wild Goose Pagoda - 8 min drive - 8.3 km
  • Xi'an Bell Tower - 9 min drive - 8.2 km
  • Xi'an City Walls - 10 min drive - 10.1 km

Getting around

  • Xi'an (XIY-Xianyang Intl.) - 40 min drive
  • Xi'an East Station - 15 min drive
  • Xi'an West Railway Station - 18 min drive
  • Xianyang Station - 22 min drive

Restaurants

  • ‪天迴镇 - ‬11 min walk
  • ‪枫叶苑南区 - ‬7 min walk
  • ‪SPR Coffee - ‬6 min walk
  • ‪SPR Coffee旺座现代城店 - ‬7 min walk
  • ‪嘉和会所 - ‬1 min walk

About this property

The Ritz-Carlton, Xi'an

The Ritz-Carlton, Xi'an is a great choice for a stay in Xi'an. Guests can indulge in massages, facials or body treatments, and Xian Kitchen 鲜厨房, one of 3 restaurants, serves breakfast, lunch and dinner. Other highlights at this luxurious hotel include 2 bars/lounges, an indoor pool and a 24-hour health club.

Languages

Chinese (Mandarin), English

At a glance

DONE

Hotel size

    • 283 rooms
    • Arranged over 27 floors
DONE

Arriving/Leaving

    • Check-in start time: 2:00 PM; check-in end time: 11:30 PM
    • Early check-in subject to availability
    • Minimum check-in age – 18
    • Check-out time is 11:30 AM
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival
    • This property doesn't offer after-hours check-in
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • Up to 2 children (3 years old and younger) stay free when occupying the parent or guardian's room using existing bedding
DONE

Pets

    • No pets or service animals allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi and wired internet access in rooms
LOCAL_PARKING

Parking

    • On-site self-parking (CNY 72 per day; includes in/out privileges)
    • Wheelchair-accessible parking on site
    • On-site parking is limited
    • Electric vehicle charging point on site
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:30 AM–10:30 AM
  • 3 restaurants
  • 2 bars/lounges
  • 24-hour room service

Travelling with children

  • Children stay for free (see details)
  • Children's pool
  • Children's menu
  • Lifeguard on-site

What to do

  • Fitness classes
  • Yoga classes

Working away

  • Conference centre

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in reception
  • Luggage storage
  • Wedding services
  • Porter/bellhop
  • Pool loungers

Facilities

  • Built in 2016
  • Safe-deposit box at front desk
  • Rooftop garden
  • Garden
  • 24-hour health club
  • An indoor pool
  • Shopping centre on-site
  • Spa services
  • Massage/treatment rooms
  • Vegan dining options
  • Vegetarian dining options
  • At least 80% of lighting from LEDs
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • No plastic coffee stirrers
  • Banquet hall
  • Art Deco architecture

Accessibility

  • Braille/raised signage
  • Lift
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible business centre
  • Wheelchair-accessible restaurant
  • Visual alarms in hallways
  • Handrails in stairwells
  • Closed-captioned TV
  • Lowered plug sockets in bathroom
  • Height-adjustable showerheads
  • Grab bar near toilet
  • Transfer shower
  • Lever door handles
  • Well-lit path to entrance

Room amenities

Be entertained

  • 55-inch LED TV

Home comfort

  • Air conditioning and heating
  • Minibar
  • Espresso maker
  • Electric kettle
  • Dressing gowns and slippers
  • Children's slippers
  • Iron/ironing board

Sleep well

  • Pillow menu
  • Blackout curtains
  • Turndown service
  • Premium bedding
  • Free cot/infant bed
  • Rollaway/extra bed (surcharge)

What to enjoy

  • Individually furnished and decorated

Freshen up

  • Private bathroom
  • Shower/bath combination
  • Rainfall shower heads
  • Designer toiletries
  • Hairdryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi and wired internet
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Energy-saving switches
  • LED light bulbs
  • Recycling
  • Water-efficient showers only
  • Restaurant dining guide

Special features

Spa

Guests can pamper themselves by indulging in the on-site spa services. There are massage/treatment rooms available. Services include facials and body treatments.

Dining

Xian Kitchen 鲜厨房 – This buffet restaurant serves breakfast, brunch, lunch and dinner. A children's menu is available.
Tasuro 炙焰 – This sushi bar only serves dinner. Open daily.
景轩 – This restaurant specialises in Chinese cuisine. Open daily.
Lobby Lounge大堂吧 – This lobby lounge serves brunch, lunch, dinner and light fare. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). Open daily.
Flair天韵 – This rooftop bar only serves dinner. Guests can enjoy al fresco dining (weather permitting). Open daily.

Fees & policies

Refundable deposits

  • Deposit: CNY 1000 per day

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately CNY 268 for adults and CNY 268 for children
  • Early check-in can be arranged for an extra charge of 100 per cent of room rate (subject to availability)
  • Spa access is available for an extra charge of CNY 2980 per stay
  • Laundry facilities are available for an extra charge of CNY 200 per stay

Children & extra beds

  • Rollaway beds are available for CNY 408.0 per night

Parking

  • Self-parking costs CNY 72 per day with in/out privileges

Pool, spa, & gym (if applicable)

  • Pool access available from 6:00 AM to 11:00 PM
  • Guests under 18 years old are not allowed in the swimming pool, health club or fitness facility, while guests under 12 years old are only allowed in the swimming pool, health club and fitness facility with adult supervision
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Only registered guests are allowed in the guestrooms.
Guests can rest easy knowing that there's a fire extinguisher, a security system and a first aid kit on-site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards, debit cards, mobile payments and cash.
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

Also known as

The Ritz-Carlton, Xi'an Hotel
The Ritz-Carlton, Xi'an Xi'an
The Ritz-Carlton, Xi'an Hotel Xi'an

Frequently asked questions

Does The Ritz-Carlton, Xi'an offer free cancellation for a full refund?
Yes, The Ritz-Carlton, Xi'an does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at The Ritz-Carlton, Xi'an?
Yes, there's an indoor pool and a children's pool. Guests have pool access from 6:00 AM to 11:00 PM.
Are pets allowed at The Ritz-Carlton, Xi'an?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at The Ritz-Carlton, Xi'an?
Yes. Self-parking costs CNY 72 per day. Parking spaces may be limited. Electric car charging is available.
What are the check-in and check-out times at The Ritz-Carlton, Xi'an?
Check-in start time: 2:00 PM; check-in end time: 11:30 PM. There's a 100% charge for early check-in (subject to availability). Check-out time is 11:30 AM.
What is there to do at The Ritz-Carlton, Xi'an and nearby?
On-site recreation at The Ritz-Carlton, Xi'an includes fitness classes and yoga. Enjoy a swim in the indoor pool or use the hotel's other amenities, which include 2 bars and a 24-hour health club. The Ritz-Carlton, Xi'an also has spa services and a garden.
Are there restaurants at or near The Ritz-Carlton, Xi'an?
Yes, there are 3 on-site restaurants, featuring al fresco dining and Chinese cuisine.
What's the area around The Ritz-Carlton, Xi'an like?
The Ritz-Carlton, Xi'an is in Yanta Qu, a short 17-minute walk from Golden Eagle.

The Ritz-Carlton, Xi'an Reviews

Reviews

9.6

Exceptional

9.4/10

Cleanliness

9.2/10

Staff & service

9.8/10

Amenities

9.8/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Exceptional

donna, 1-night family trip
Verified Hotels.com guest review

6/10 Good

Smoking allowed and not stopped immediately
The hotel allowed some guests to smoke. This made the entire floor reeking of cigarette smell. We made a complaint but it looks like not much was done as we saw the culprit smoking from a pipe near the lift lobby the following day. Not acceptable for a Ritz Carlton!
Chin Shiang, 3-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Absolutely amazing experience - exceptional in every possible way. One of the best hotels we have ever stayed in. Rooms, staff, food - all was just fabulous and unforgettable.
ADELE, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Excellent hotel and amazing services.
Lucia, 2-night romance trip
Verified Expedia guest review

10/10 Exceptional

WENMING, 2-night trip
Verified Expedia guest review

10/10 Exceptional

Service was excellent and really kids friendly.
Qiwen, 4-night family trip
Verified Orbitz guest review

10/10 Exceptional

Jeannie, 1-night trip
Verified Expedia guest review

10/10 Exceptional

C, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Our stay at Ritz Carlton Xi'an was truly exceptional, thanks to the impeccable service provided by Chief Concierge, Edward Miao. He went above and beyond his duties to ensure that every aspect of our stay was meticulously planned and executed flawlessly. From the moment we arrived, all our requests were promptly attended to, leaving us feeling completely at ease and well taken care of throughout our entire stay. Edward's attention to detail and his genuine dedication to creating a delightful experience for us truly made our time at the Ritz Carlton Xi'an unforgettable. His personalized recommendations and insider knowledge of the city truly enriched our visit, allowing us to experience the best that Xi'an has to offer. Our stay at Ritz Carlton Xi'an was made truly exceptional by the remarkable service provided by the service staff. Their unwavering commitment to ensuring our comfort and satisfaction made all the difference, and we are immensely grateful. Thank you for surpassing our expectations and for creating a delightful and memorable experience for us.
Verified Expedia guest review

10/10 Exceptional

Lawrence, 3-night trip
Verified Expedia guest review

10/10 Exceptional

Stephen, 3-night trip
Verified Expedia guest review

10/10 Exceptional

Amazing stay
We had a fantastic stay at the Ritz Carlton Xi'an! The service from start to finish was perfect! A special thanks to Edward in concierge and Rianna in guest services for going above and beyond to make our stay perfect. The rooms were typical RC perfection and the food in the restaurant/room service was excellent! I highly recommend this hotel and if we ever come back we would absolutely stay here!
Meredith, 3-night family trip
Verified Hotels.com guest review

10/10 Exceptional

While traveling in China over two weeks, I tried six hotels, which included multiple Ritz Carltons and a Four Seasons and this hotel by far was my favourite experience. This hotel surpassed all expectations as it relates to room quality and style. The staff was great, but their were occasionally language barriers, which was not the case at other hotels. The service has a whole was good and I cannot recommendation this hotel enough.
1-night romance trip
Verified Orbitz guest review

10/10 Exceptional

New, modern hotel. Excellent staff keen to impress. Views our lovely of Xi'an city skyline. Nice spa facilities. Hotel was basically faultless, would be surprised if there is a better hotel in Xi'an.
2-night family trip
Verified Expedia guest review

10/10 Exceptional

Hyundai, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Noel, 5-night trip
Verified Hotels.com guest review

10/10 Exceptional

Increible el hotel pero la peor comunicaciones, nadie habla ingles, asi.que en.vez de disfrutar mas tu estacia, se complica hasta para comer! Solo una trabajadora.megan habla ingles muy bien y amortiguo este tema
Jonathan Bernardo, 2-night family trip
Verified Hotels.com guest review

8/10 Very good

Chor Man, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Manuel, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Qiang, 5-night family trip
Verified Hotels.com guest review

10/10 Exceptional

hyuksoo, 6-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Its a lush and beautiful hotel. The room was wonderful, nice beds and the lightning system was simply impressive! Bathroom was also something else! Pool, spa all well kept and luxurious. The check in was quick and in the room (not in the frontdesk as usual) which made it feel quite special. Staff is friendly and welcoming. My only suggestion is to hire more English speaking personnel. When calling frontdesk it was very complicated to understand and would get "my English is not very good" and was transferred to a supervisor. Happened twice. The personnel really seems polite and eager to help, dont get me wrong, but the language barrier makes it difficult. Same at the restaurant, the ladies in the entrance had to go find someone that spoke English. Luckily there is always someone :) . Nora's help with late check out was outstanding, very fast in her response and helped arrange airport pick up. Overall, it was a delightful stay, I would stay again without a doubt
Yelena, 2-night family trip
Verified Expedia guest review

10/10 Exceptional

The hotel is new and the room is comfortable.
XU, 3-night family trip
Verified Expedia guest review

10/10 Exceptional

zhengjia, 4-night trip
Verified Expedia guest review

10/10 Exceptional

Kim, 2-night family trip
Verified Hotels.com guest review