2/10 Lemah
25 November 2024
Horrible Experience. Bad Service Attitude
I arrived a bit early. They didn't allow me to check in early, although it was confirmed the previous guest had left. I asked a kind favor to prioritize cleaning my room first but it was not entertained. I asked to switch to another room that is ready and has been cleaned but my request was rejected. No effort was made whatsoever to help guests except the easy response of saying a sharp "NO" with a stuck-up face. Finally passed the check-in time, 3 pm, but my room was still not ready. I told them straight back, "Before 3 pm you were strict with your check-in timing policy, now after 3 pm, I am being strict regarding my rights".
The staff at the counter, Samantha was rude to me from the beginning. I requested to speak to the manager, but she rejected my request saying the Front Desk Manager, Damazo refused to see me. Then I made a call and sent an email to the General Manager, Octavio but I was ignored.
The overall service at the hotel was really bad. They covered up for each other so that any report a customer made will not reach to the top management of Best Western. Very unprofessional. Bad customer service. I would recommend this hotel at all. Just horrible,
Alvy
Alvy, perjalanan 4 malam
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