2/10 Lemah
30 November 2024
A bad night!
I was told by hotel that I didn't have a reservation even though i showed the desk clerk my phone. He looked at it on my hotels.com app and told me it was probably a fake site. I didn't get to check in, nor stay... but it was after midnight when we arrived so no refund either. Spoke to hotels.com support. Said I'd have a resolution in 72 hours. I Support called hotel, he told them the itinerary # on my reservation came up some forein name... not my name. This was an emergency stay due to our RV generator going out at the horse show. I paid for 2 hotels... stayed in one. I didn't use hotels.com for the oter reservation because i was afraid of the same thing happening again! We were tired, just wanted to go to bed!
Crystal
Crystal, perjalanan 1 malam
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