Having previously stayed at Westervilla in Dec '23 where we had an amazing time, we returned in Dec '24 along with 2 of our friends, with high expectations.
Sadly, our expectations were dashed soon after arriving.
The feedback box here does not give me enough space to detail all of our poor experience, so I shall bullet point below.
- Night one, check in, full on Christmas part happening directly below our rooms, no warning prior to check in, loud music till 1am.
-When we complained we were to just 'to email'
-Night 2, although no full parties, thumping music well past the promised finish time, and no concern at all from the staff, when the music stopped, we still had an hour of banging furniture and shouting staff directly below us, even after we had raised our issues regardung noise.
- After our group email the manager 5 times over the course of the two nights, on day three we finally got a call.
- We met Mario the manager at the hotel to discuss concerns.
I would like to credit him with trying to diffuse and resolve the situation, but sadly Christian the owner refused our request for a refund on the two nights of sleep we had lost.
- We had to make do with one night refunded, and free meal (which in all honestly doesn't cost much to the business).
It's such a shame to have such a bad experience for our group, after a great experience before.
We will NOT return. I would advise you avoid if you want to have staff that actually care about the hotel customers.