Millennium Times Square New York

The staff was very helpful and friendly. The hotel is perfect for a trip to see a broadway show our shop in Times Square. The lobby bar is a tad expensive but there are plenty of other options close by to find good food and drinks. They have doormen that provide very good advice on where to go and how to get there. Great experience all the way around.

There are no words on how wonderful it was.

Bathroom and toilet area was broken down

Great location nice exterior and lobby staff nice but busy and not answering phone calls at front desk regularly

Upon check-in we were sent to the wrong room. With that, our keys didn’t work. Security let us in but then we had to wait in line again to get new keys. The staff we met with were all kind and helpful. The rooms are in need of renovation, but fairly clean. The beds and pillows were not very comfortable, however, good enough for a one night stay.

Delux room advertised as a room with a city view. Upon arrival it was not at all what was advertised. The view was of an alley way. Stuffy and dark. The fixtures were old and sink stopper hard to pull up so the sink filled with dirty water. Management did not provide a room, rather suggested offering 25% off of a room that was not available

The location is excellent, right in the heart of so many things and good restaurants nearby. All of the staff were amazing - efficient, friendly, helpful and knowledgeable

The hotel is old . The bed furnitures are hard/ bed mattress very hard and old . The bed linens are not clean and old . The linens are ripped . The carpet smells and housekeeping not cleaning properly . The reception staff needs to be more friendly

Room very out dated , bed is stiff, bed wear really thin, the room had no refrigerator, or microwave, the business center was out of service during my entire stay, still had to pay resort fees,

Place was stated to be a 4 star and modern. I would say 2 stars would be generous. Outdated, linens were uncomfortable. Not even a comforter provided. The shower was deplorable. I actually thought twice before getting in for fear of coming out dirtier. Coffee makers are not provided in the rooms, no room service and when I went To get a cup of coffee in the lobby, I was told to him coffee is not provided anywhere in the hotel..despite standing in the restaurant that was serving coffee at the buffet. The manager of the restaurant was helpful and offered me a cup for free. Apparently you are supposed to “plan ahead” and request a coffee maker from housekeeping the night before. The furniture was old and in poor shape. There is no valet parking and upon check-in, i was asked to switch to a 2 double bed room rather than king so that I could be on a higher floor. I declined and immediately 9 rooms came available. My friend was also there for business and was put into a double room without asking her, even though she booked a king room. I would not recommend, nor will I ever Stay here again. It should not be rated 4 stars. I am Frequently in hotels for work and pleasure. I rarely Review, but others should be warned. You get what you pay for with this hotel.