6/10 Baik
8 Ogos 2022
Disappointing for the price
First the good: the resort presents nicely and the service staff are very nice and accommodating from the bar/restaurant to the great shuttle drivers! We waited an hour past our check in time for our room but they upgraded us so we were happy and appreciated that. But the front desk never informed us of the special events depending on the day of the week. Got that text the day before we left! And I just read some other info regarding free beach chairs etc on another review! Although the beach wasn’t for us there it would have been nice to know. While the room was modern and nicely decorated the floors were filthy. I would doubt if they were swept or mopped in a very long time. You couldn’t walk on them barefoot without having filthy feet. The bedding was old thin and ragged. Not what you expect for the amount of $$$$ you spend per night. We had our sink backup overnight during a rain storm. It was completely filled with black muck. Took 2 calls and over 8 hrs for someone to come fix/clean it. We had went out and had to still deal with the issue when we got back. Housekeeping did not come everyday and they overlooked that black muck in the sink the day it overflowed. The pool is small for the amount of people that stay there and the ick on the pool tiles was pretty nasty. If I had paid several hundred per night less I wouldn’t be writing this review but we were charged luxury rates and it fell short at best.
Donald, perjalanan 5 malam
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