The staff were all very friendly and helpful, which we appreciated.
Unfortunately, the room itself was quite noisy. Soundproofing was very limited, and normal hallway activity and the nearby ice machine were clearly audible, with the ice machine causing disruptive rattling in the room when it cycled on. The room itself also felt fairly more in line with a budget airport hotel then what we had expected given the setting and price.
After a poor night’s sleep the first night, and with the added disruption of a crying baby in the adjacent room on the second night, the staff did not hesitate to move us to a quieter room, which we were very glad for.
The massage therapists were fully booked during our stay, which is understandable, though unfortunate as it was something we had hoped to enjoy.
Finally, the property grounds were not shovelled during our visit which meant we werent able to walk around and explore as we had planned.
Overall, while we appreciated the efforts of the staff and their willingness to address issues as they came up, the stay did not fully meet our expectations. We left feeling somewhat dissapointed, particularly given the setting and what we had hoped would be a restful experience.