This is horrible! First there is only ONE employee, and there is obviously too much for one person.
On check in, there weren't any key cards, she said she was waiting for someone to bring some and she would bring them as so as she could. Ok... then she disappeared before we had a chance To ask for the WiFi password. Figured we would get it with the key card.
In the room, the floors were really dusty. But everything else looked clean.
We called the desk about the key cards and to ask for towels as there were none. She said she would be here in just a minute with them. In the meantime, while waiting for her to show up, we found out the DOOR DOES NOT LOCK!!!
Even with the deadbolt turned, a person on the outside of the room can just walk right in!! Tried several more times to call the desk, since the only double room they have is 2 miles from the front desk!! No answer. Can't leave a message. So, finally set the night chain (not feeling secure at all!!) And went to sleep.
This morning I called the desk again. On the 3rd try the same overworked lady answered the phone. When I told her of the issues here and asked to be moved to another room closer to the doors, and with a working door locks, or give me a refund. She said there were no more double bed rooms closer to the doors and they don't do refunds. I said "Excuse me?? What do you mean no refunds??". She stated that the owner doesn't do refunds.
We left! HINT: go to the website for the hotel to get the actual reviews!!
