The staff was extremely accommodating. When we checked in there was an issue with both our drapes and our TV remote and--instead of explaining how to fix them, over the phone--one of the front desk staff actually came upstairs to our room to help us resolve the problem! The rooms were huge, featuring all sorts of kitchenware, tons of storage space, and cozy furnishings like a faux (but toasty-warm) fireplace. We were also grateful to have full-sized appliances, which are nearly impossible to find in suites these days. The property is old-ish, so the oven didn't work very well, (the temperature wasn't as hot as indicated) and the elevator was a tad on the scary side. Nonetheless, this was the absolute perfect place to have a family gathering, and we were quite grateful to the staff and the owners for providing such a wonderful place to stay.