We stayed this hotel 2 nights. The female staff member was rude and unkind when we checked in. For example, when I asked "I would like to leave our baggages when we check out ?", she said " you must use coin-lockers which cost money". And she didn't say anything about cleaning the room. When we return the hotel on the second day evening around 4 p.m. we found that our room hadn' t been cleaned yet. So, we went down to the front desk (because there was no phone in the room), and asked the male staff member to clean our room. After dinner we came back the hotel and found that our room was not cleaned yet. So we went down to the front desk again, and we told the male staff member the same thing again. But he said unblievable things, "when I told the bed-making members to clean your room, the members was already at their home. Our policy is written on our website and also in the warning signs in your room "we don't clean your room, if you dont ask to do it in advance". Actually there was the tag to hang on the the doorknob, but it was written in German. We cannot understand German, so we did not hang it on the doornob because we did not know which one it meant to clean the room. Any way they did nothing for us!!! And when we checked out, we saw other guests leaving their suitcases at the hotel front desk. I aske the staff "Can we leave our baggages? He said "Of course!" I strongly want say "What was the female staff member said when we checked in !!!" I would never recommend!