The first thing I want to say is that the staff was amazing. They were very helpful, sweet, kind and friendly. The biggest complaints were that our bathroom wasn't cleaned properly, there was hair in the shower and on the walls. There wasn't a coffee pot in the room or tea, you have to pay for ice (I've never been to a hotel that there wasn't a free ice machine) we didn't have any hand soap or a bar of soap to wash our hands after using the bathroom, no laundry bags. The air conditioner was messed up making our room and everything in it really damp. The railing on the top of the balcony was kind of loose and wobbly making it feel a little unsafe. The internet went down and was down for half a day which meant you couldn't use the tv either and this was during a time that we had planned on staying in for most of the day at the hotel. The room also needed a couple of lamps, it was pretty dark in there. The shade for the window was amazing. It was one of my favorite window coverings I have seen at a hotel bc it felt private since you didn't have to worry about the curtains parting and someone being able to see in. The check in process was super easy and the gentleman who helped us helped recommend some things to do and places to eat. The staff was always there if we were to need something. The refrigerator and microwave were great and worked very well. If those few things changed that were complaints, I would recommend this hotel and I would stay again.