Our room in Appledore lodge was in horrible shape. My wife is covered in bites from insects in the bedding. Hotel management is insisting it wasn't bedbugs, but we found bugs and carcasses of some type. When mattresses were flipped for inspection, we found disgusting stains on the mattress protector. Rather than replace, they had flipped the most disgusting side to the bottom. Luck of the draw, I suppose, but I wouldn't trust other rooms. Management has apologized for the state of the room and says they were processing refunds. Additionally, dining room menu is set at top quality restaurant prices but the food is very subpar and understaffed crew cannot provide good service. Stay down the mountain. The concessionaire, Delaware North, is damaging the National Park Service's reputation.