Crowne Plaza London - Docklands by IHG

Waterfront hotel with spa, near ExCeL Exhibition Centre

Choose dates to view prices

Fri, Apr 10
Sat, Apr 11
April 2026
May 2026
Overlooking the Thames, Crowne Plaza London - Docklands offers a tranquil retreat near O2 Arena. Enjoy dry cleaning/laundry services, unwind at Rinu spa or recharge with a swim in the indoor pool. With free WiFi and helpful staff that have left lasting impressions on previous guests.
Excellent

Popular amenities

  • Pool
  • Spa
  • Parking available
  • Free WiFi
  • Connecting rooms available

Main amenities (12)

  • Daily housekeeping
  • Restaurant and bar/lounge
  • Full-service spa
  • Indoor pool
  • Breakfast available
  • Fitness center
  • Steam room
  • Self parking
  • 24-hour room service
  • Babysitting
  • Business center
  • 24-hour front desk

For families (6)

  • Children stay free
  • Free cribs/infant beds
  • Babysitting (surcharge)
  • Connecting/adjoining rooms available
  • Private bathroom
  • Daily housekeeping
$114 nightly
$137 total
Apr 12 - Apr 13
Total with taxes and fees

Why we love this property

Spa sanctuary
The spa offers daily pampering with in-room massages and a steam room. Waterfront views and a fitness room complete the wellness experience.
Dining delights
This hotel offers a full breakfast to start the day. Culinary explorers can savor meals at the restaurant or enjoy drinks at the bar.
Luxury sleeper's paradise
Melt into hypo-allergenic bedding after indulging in soothing in-room massages. The hotel's 24-hour room service caters to midnight cravings.

Room options

Showing 10 of 10 rooms
Combined shower/tub, hair dryer, towels
Hypo-allergenic bedding, in-room safe, desk, iron/ironing board
Standard Room, 2 Double Beds (Mini cooler) | Hypo-allergenic bedding, in-room safe, desk, iron/ironing board
Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Standard Room, 2 Double Beds (Mini cooler)

Excellent
  • 269 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
Combined shower/tub, hair dryer, towels
Hypo-allergenic bedding, in-room safe, desk, iron/ironing board
Hypo-allergenic bedding, in-room safe, desk, iron/ironing board
Standard Room, 1 Double Bed, Accessible | Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Standard Room, 1 Double Bed, Accessible

Excellent
  • 269 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
Combined shower/tub, hair dryer, towels
Standard Room, 2 Double Beds | Hypo-allergenic bedding, in-room safe, desk, iron/ironing board
Hypo-allergenic bedding, in-room safe, desk, iron/ironing board
Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Standard Room, 2 Double Beds

Very good
  • 269 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
Combined shower/tub, hair dryer, towels
Standard Room | Hypo-allergenic bedding, in-room safe, desk, iron/ironing board
Hypo-allergenic bedding, in-room safe, desk, iron/ironing board
Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Standard Room

Wonderful
  • 269 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Twin Bed
Combined shower/tub, hair dryer, towels
Hypo-allergenic bedding, in-room safe, desk, iron/ironing board
Hypo-allergenic bedding, in-room safe, desk, iron/ironing board
Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Standard Room, 1 King Bed

Wonderful
  • 269 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
Combined shower/tub, hair dryer, towels
Hypo-allergenic bedding, in-room safe, desk, iron/ironing board
Hypo-allergenic bedding, in-room safe, desk, iron/ironing board
Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Standard Room, 1 Double Bed (Mini cooler)

Excellent
  • 269 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
Combined shower/tub, hair dryer, towels
Hypo-allergenic bedding, in-room safe, desk, iron/ironing board
Hypo-allergenic bedding, in-room safe, desk, iron/ironing board
Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Standard Room, 1 King Bed, Accessible (Minicooler)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
Combined shower/tub, hair dryer, towels
Hypo-allergenic bedding, in-room safe, desk, iron/ironing board
Hypo-allergenic bedding, in-room safe, desk, iron/ironing board
Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Premium Room

  • Sleeps 1
  • 1 Twin Bed
Combined shower/tub, hair dryer, towels
Junior Suite, 1 King Bed | Hypo-allergenic bedding, in-room safe, desk, iron/ironing board
Junior Suite, 1 King Bed | Hypo-allergenic bedding, in-room safe, desk, iron/ironing board
Junior Suite, 1 King Bed | Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Junior Suite, 1 King Bed

Very good
  • 355 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
Combined shower/tub, hair dryer, towels
Hypo-allergenic bedding, in-room safe, desk, iron/ironing board
Hypo-allergenic bedding, in-room safe, desk, iron/ironing board
Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Standard Room, 1 Double Bed with Sofa bed

Wonderful
  • 269 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Double Sofa Bed

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About the neighborhood

Map
Western Gateway, Royal Victoria Dock, London, England, E16 1AL

What's nearby

  • IFS Cloud Royal Docks Station - 3 min walk - 0.3 km
  • Dock Beach - 4 min walk - 0.4 km
  • ExCeL Exhibition Centre - 4 min walk - 0.4 km
  • Royal Victoria Bridge - 6 min walk - 0.5 km
  • O2 Arena - 4 min drive - 1.7 km

Getting around

  • London City Airport (LCY) - 12 min drive
  • Stansted Airport (STN) - 49 min drive
  • London (SEN-Southend) - 67 min drive
  • Gatwick Airport (LGW) - 76 min drive
  • Luton Airport (LTN) - 80 min drive
  • Heathrow Airport (LHR) - 95 min drive
  • West Ham Station - 5 min drive
  • Limehouse Station - 7 min drive
  • Westcombe Park Station - 9 min drive
  • Royal Victoria DLR Station - 3 min walk
  • Custom House Station - 9 min walk
  • West Silvertown Station - 14 min walk

Restaurants

  • ‪Subway - ‬9 min walk
  • ‪Costa Coffee - ‬6 min walk
  • ‪Sandwich & Co. - ‬5 min walk
  • ‪Starbucks - ‬6 min walk
  • ‪Water Front Quayside Cafe & Bar - ‬7 min walk

About this property

Crowne Plaza London - Docklands by IHG

Crowne Plaza London - Docklands by IHG puts you just a 5-minute drive from ExCeL Exhibition Centre and Thames River. Guests can be pampered with massages at the spa and grab a bite to eat at the restaurant. An indoor pool, a bar/lounge, and a fitness center are other highlights. Fellow travelers love the helpful staff and breakfast. Public transportation is just a short walk: Royal Victoria DLR Station is 3 minutes and Custom House Station is 9 minutes.

At a glance

Hotel size

    • 210 rooms
    • Arranged over 5 floors

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: anytime
    • Minimum check-in age: 18
    • Check-out time is 11 AM
    • Contactless check-out available

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • Information provided by the property may be translated using automated translation tools
    • Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
    • Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Required at check-in

    • Credit card required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18

Children

    • One child (12 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding
    • Babysitting*

Pets

    • Pets not allowed
    • Service animals welcome

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms

Parking

    • Onsite self parking (GBP 25 per day; includes in/out privileges)
    • Wheelchair-accessible parking and van parking on site
    • Onsite parking limited
    • Electric vehicle charging point on site

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Full breakfast (surcharge) 6:30 AM–9:00 AM on weekdays and 7:00 AM–10:00 AM on weekends
  • Restaurant
  • Bar/lounge
  • 24-hour room service

Traveling with children

  • Children stay free (see details)
  • Babysitting (surcharge)

What to do

  • Sailing nearby
  • Windsurfing nearby

Working away

  • Business center
  • Meeting room
  • Conference space

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • 1 building/tower
  • ATM/banking
  • Safe-deposit box at front desk
  • Fitness center
  • An indoor pool
  • Full-service spa
  • Steam room
  • Banquet hall

Accessibility

  • Elevator
  • Wheelchair-accessible parking
  • 1 on-site accessible parking spaces
  • Assistive listening devices available
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible van parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Well-lit path to entrance
  • Stair-free path to entrance

Room amenities

Home comfort

  • Air conditioning (climate-controlled)
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Hypo-allergenic bedding
  • Free crib/infant bed
  • Bed sheets provided

What to enjoy

  • In-room massage

Freshen up

  • Private bathroom
  • Shower/tub combination
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa, Rinu. Services include massages. The spa is open daily.

Awards and affiliations

Eco-Certified Property
This property participates in Green Tourism Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Fees & policies

Refundable deposits

  • Deposit: GBP 50 per night

Optional extras

  • Full breakfast is offered for an extra charge of approximately GBP 19.99 per person

Children & extra beds

  • Babysitting is available for an extra charge
  • Rollaway beds are available for GBP 30.0 per night

Parking

  • Self parking costs GBP 25 per day with in/out privileges

Pool, spa, & gym (if applicable)

  • Guests under 18 years old are not allowed in the fitness facility

Policies

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Only registered guests are allowed in the guestrooms.
Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards and debit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express, Discover, Diners Club, Carte Blanche, Eurocard
Cashless transactions are available.
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

National rating

This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.

Frequently asked questions

Does Crowne Plaza London - Docklands by IHG offer free cancellation for a full refund?

Yes, Crowne Plaza London - Docklands by IHG does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Crowne Plaza London - Docklands by IHG?

Yes, there's an indoor pool.

Are pets allowed at Crowne Plaza London - Docklands by IHG?

Sorry, pets aren't allowed, but service animals are welcome.

Is parking offered on site at Crowne Plaza London - Docklands by IHG?

Yes. Self parking costs GBP 25 per day. Parking spots may be limited. Electric vehicle charging is available.

What are the check-in and check-out times at Crowne Plaza London - Docklands by IHG?

Check-in start time: 3:00 PM; Check-in end time: anytime. Check-out time is 11 AM. Contactless check-out is available.

What is there to do at Crowne Plaza London - Docklands by IHG and nearby?

Have fun with nearby activities like sailing and windsurfing. Indulge in a treatment at the spa and enjoy a swim in the indoor pool. Crowne Plaza London - Docklands by IHG also has a steam room and spa services.

Are there restaurants at or near Crowne Plaza London - Docklands by IHG?

Yes, there's an onsite restaurant.

What's the area around Crowne Plaza London - Docklands by IHG like?

Crowne Plaza London - Docklands by IHG is located on the waterfront in Docklands, a short 3-minute walk from Royal Victoria DLR Station and 5 minutes' walk from ExCeL Exhibition Centre. Travelers give top marks for the hotel's prime location.

Have a question?

Get instant answers with AI powered search of property information and reviews.

Crowne Plaza London - Docklands by IHG Reviews

8.8

Excellent

9.2

Cleanliness

8.4

Location

9.0

Staff & service

8.8

Property conditions & facilities

What guests liked

  • Breakfast was consistently great with a good variety of options. (44 reviews)
  • The property's restaurant served surprisingly good food and offered a varied and nice breakfast with a great selection of fresh options. (5 reviews)
AI Sparkle IconFrom real guest reviews summarized by AI.

Popular mentions

Service staffRoomBreakfastLocationFoodLobbyBarSpaBedEvents
Verified

10/10 Exceptional

Staff at reception were lovely on checking in and checking out.
susan, 1-night trip
Verified

10/10 Exceptional

Staff was very friendly and helpful.
Øyvind, 3-night trip
Verified

10/10 Exceptional

Friendly reception. Good swimming pool. Nice food
keith, 1-night trip
Verified

10/10 Exceptional

Lovely room, good location
Warren, 1-night trip
Verified

10/10 Exceptional

Staff were excellent and helpful
Caroline, 2-night trip
Verified

10/10 Exceptional

Hotel, rooms, facilities etc spotless. Fantastic hotel. The staff couldn't have been more friendly and helpful throughout our stay.
Neil, 1-night trip
Verified

10/10 Exceptional

Clean room, good location
Shek, 3-night trip
Verified

6/10 Good

Room was clean and tidy however a broken light kept the room limited to lamps. Only one tea bag, 1 still water, 1 biscuit and 1 hot chocolate for two people. Fabulous staff on check in. One absolutely rude and horrible lady on the check out. No smile and very snappy. Not what we expected for the price we paid.
Jayson, 1-night trip
Verified

10/10 Exceptional

Lovely friendly staff
john, 1-night trip
Verified

10/10 Exceptional

Brilliant room and great location for work
mark, 2-night trip
Verified

10/10 Exceptional

Great stay! Ideal location for the London Excel. Leisure facilities being upgraded, but good despite the ‘works’. Would stay again for sure.
Paul Andrew, 3-night trip
Verified

8/10 Very good

Staff really attentive and courteous
Neil, 2-night trip
Verified

10/10 Exceptional

amazing staff and facilities, lovely rooms and overall lovely hotel
Remy, 2-night trip
Verified

10/10 Exceptional

Lovely place
Matthew, 2-night trip
Verified

10/10 Exceptional

Room was clean, towels topped up and spacious for 2 adults and 2 children
Sarah, 2-night trip
Verified

8/10 Very good

Very nice food and Camden Hells lager. Checking out was painful with moody Iona ! And I think I’ve been charged twice for the car park.
Michael, 2-night trip
Verified

10/10 Exceptional

Very nice hotel
Caterina, 3-night trip
Verified

10/10 Exceptional

It was oll good about seevice
Rasim, 1-night trip
Verified

10/10 Exceptional

Staff were very friendly
Carmel, 1-night trip
Verified

6/10 Good

Restaurant staff outstanding. But room was cold and smelled of cigarettes. Also the housekeeping staff were very pushy, knocking the door at 08:15 to clean the room and not days literally chased me down the corridor on both mornings of my stay asking if a) I was checking out and b) what time. I did inform reception staff on check out and they said hopefully you will stay with us again and it will be better.
Sarah, 2-night trip
Verified

10/10 Exceptional

Good business hotell

Greate place, big and nice rooms. !
Tom, 1-night trip
Verified

10/10 Exceptional

Very helpful staff.. perfect location for the O2..
Anita, 2-night trip
Verified

10/10 Exceptional

Lovely room, great facillities but overall the staff were the highlight. They were dantastic with the children friendly and had made a great effort with Halloween activites.
Abi, 1-night trip
Verified

10/10 Exceptional

We had a great stay. The staff and facilities were excellent. Short walk to train station and cable cars.
Rebekah, 2-night trip
Verified

10/10 Exceptional

Staff member on check in was lovely and very helpful
Michaela, 1-night trip