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Crowne Plaza London - Docklands by IHG

4.0 star property
Waterfront hotel with spa, near ExCeL Exhibition Centre

Choose dates to view prices

Overlooking the Thames, Crowne Plaza London - Docklands offers a tranquil retreat near O2 Arena. Enjoy dry cleaning/laundry services, unwind at Rinu spa or recharge with a swim in the indoor pool. With free WiFi and helpful staff that have left lasting impressions on previous guests.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Spa
  • Parking available
  • Free Wi-Fi
  • Connecting rooms available

Main amenities (12)

  • Daily housekeeping
  • Restaurants and bar/lounge
  • Full-service spa
  • Indoor pool
  • Breakfast available
  • Fitness centre
  • Steam room
  • Self parking
  • 24-hour room service
  • Babysitting
  • Business centre
  • 24-hour front desk

For families (6)

  • Children stay free
  • Free cots/infant beds
  • Babysitting (surcharge)
  • Connecting/adjoining rooms available
  • Private bathroom
  • Daily housekeeping
The current price is RM425
RM510 total
includes taxes & fees
17 May - 18 May

Why we love this property

Spa sanctuary
The spa offers daily pampering with in-room massages and a steam room. Waterfront views and a fitness room complete the wellness experience.
Dining delights
This hotel offers a full breakfast to start the day. Culinary explorers can savour meals at the restaurant or enjoy drinks at the bar.
Luxury sleeper's paradise
Melt into hypo-allergenic bedding after indulging in soothing in-room massages. The hotel's 24-hour room service caters to midnight cravings.

Room options

Available filters for rooms
Showing 10 of 10 rooms

View all photos for Standard Room, 2 Double Beds (Mini cooler)

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Standard Room, 2 Double Beds (Mini cooler)

8.6 out of 10
Excellent
(24 reviews)
  • 25 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 Double Bed, Accessible

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Standard Room, 1 Double Bed, Accessible

8.8 out of 10
Excellent
(13 reviews)
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 2 Double Beds

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Standard Room, 2 Double Beds

8.0 out of 10
Very good
(1 review)
  • 25 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Standard Room

9.0 out of 10
Wonderful
(12 reviews)
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Single Bed

View all photos for Standard Room, 1 King Bed

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Standard Room, 1 King Bed

9.2 out of 10
Wonderful
(5 reviews)
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Double Bed (Mini cooler)

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Standard Room, 1 Double Bed (Mini cooler)

8.8 out of 10
Excellent
(20 reviews)
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 King Bed, Accessible (Minicooler)

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Standard Room, 1 King Bed, Accessible (Minicooler)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Premium Room

  • Sleeps 1
  • 1 Single Bed

View all photos for Junior Suite, 1 King Bed

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Junior Suite, 1 King Bed

8.0 out of 10
Very good
(1 review)
  • 33 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Double Bed with Sofa bed

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Standard Room, 1 Double Bed with Sofa bed

9.0 out of 10
Wonderful
(9 reviews)
  • 25 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Double Sofa Bed

Similar properties

Exterior
Novotel London ExCeL
Docklands
  • Pet-friendly
  • Parking available
  • Free Wi-Fi
  • Restaurant
8.6 out of 10, Excellent, 1,004 reviews
The price is RM499
RM599 total
includes taxes & fees
19 Apr - 20 Apr
Novotel London ExCeL
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About the area

Map
Western Gateway, Royal Victoria Dock, London, England, E16 1AL

What's nearby

  • IFS Cloud Royal Docks Station - 3 min walk - 0.3 km
  • ExCeL Exhibition Centre - 4 min walk - 0.4 km
  • Royal Victoria Bridge - 6 min walk - 0.5 km
  • Thames River - 3 min drive - 1.4 km
  • The Arena - 6 min drive - 2.4 km

Getting around

  • London (LCY-London City) - 12 min drive
  • London (STN-Stansted) - 49 min drive
  • London (SEN-Southend) - 67 min drive
  • Gatwick Airport (LGW) - 76 min drive
  • London (LTN-Luton) - 80 min drive
  • Heathrow Airport (LHR) - 95 min drive
  • West Ham Station - 5 min drive
  • Limehouse Station - 7 min drive
  • Westcombe Park Station - 9 min drive
  • Royal Victoria DLR Station - 3 min walk
  • Custom House Station - 9 min walk
  • West Silvertown Station - 14 min walk

Restaurants

  • ‪Subway - ‬9 min walk
  • ‪Costa Coffee - ‬6 min walk
  • ‪Sandwich & Co. - ‬5 min walk
  • ‪Starbucks - ‬6 min walk
  • ‪Water Front Quayside Cafe & Bar - ‬7 min walk

About this property

Crowne Plaza London - Docklands by IHG

Crowne Plaza London - Docklands by IHG puts you a short five-minute drive from ExCeL Exhibition Centre and Thames River. Guests can be pampered with massages at the spa and grab a bite to eat at the restaurant. An indoor pool, a bar/lounge and a fitness centre are other highlights. Fellow travellers love the helpful staff and breakfast. Public transportation is only a short walk: Royal Victoria DLR Station is 3 minutes and Custom House Station is 9 minutes.

At a glance

DONE

Hotel size

    • 210 rooms
    • Arranged over 5 floors
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; check-in end time: anytime
    • Minimum check-in age – 18
    • Check-out time is 11 AM
    • Contactless check-out
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • Information provided by the property may be translated using automated translation tools
    • Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
    • Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.
DONE

Required at check-in

    • Credit card required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • One child (12 years old and younger) stays free when occupying the parent or guardian's room using existing bedding
    • Babysitting*
DONE

Pets

    • Pets not allowed
    • Service animals welcome
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • On-site self-parking (GBP 25 per day; includes in/out privileges)
    • Wheelchair-accessible parking and van parking on site
    • On-site parking is limited
    • Electric vehicle charging point on site
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Full breakfast (surcharge) 6:30 AM–9:00 AM on weekdays and 7:00 AM–10:00 AM on weekends
  • Restaurant
  • Bar/lounge
  • 24-hour room service

Travelling with children

  • Children stay for free (see details)
  • Babysitting (surcharge)

What to do

  • Sailing nearby
  • Windsurfing nearby

Working away

  • Business centre
  • Meeting room
  • Conference space

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in reception
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • 1 building/tower
  • ATM/banking
  • Safe-deposit box at front desk
  • Fitness centre
  • An indoor pool
  • Full-service spa
  • Steam room
  • Banquet hall

Accessibility

  • Lift
  • Wheelchair-accessible parking
  • 1 on-site accessible parking spaces
  • Assistive listening devices available
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible van parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible business centre
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Well-lit path to entrance
  • Step-free path to entrance

Room amenities

Home comfort

  • Air conditioning (climate-controlled)
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Hypo-allergenic bedding
  • Free cot/infant bed
  • Bed sheets provided

What to enjoy

  • In-room massage

Freshen up

  • Private bathroom
  • Shower/bath combination
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa, Rinu. Services include massages. The spa is open daily.

Awards and affiliations

Eco-certified property
This property participates in Green Tourism Programme – a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Fees & policies

Refundable deposits

  • Deposit: GBP 50 per night

Optional extras

  • Full breakfast is offered for an extra charge of approximately GBP 19.99 per person

Children & extra beds

  • Babysitting is available for an extra charge
  • Rollaway beds are available for GBP 30.0 per night

Parking

  • Self-parking costs GBP 25 per day with in/out privileges

Pool, spa, & gym (if applicable)

  • Guests under 18 years old are not allowed in the fitness facility

Policies

This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room.
The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Only registered guests are allowed in the guestrooms.
Guests can rest easy knowing that there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards on-site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards and debit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express, Discover, Diners Club, Carte Blanche
Cashless transactions are available.
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

National rating

This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.

Also known as

Crowne Plaza London Docklands Hotel
Crowne Plaza Docklands Hotel
Crowne Plaza London Docklands
Crowne Plaza Docklands
Crowne Plaza London - Docklands England
Crowne Plaza London - Docklands Hotel London
Crowne Plaza London Docklands
Crowne Plaza London Docklands an IHG Hotel
Crowne Plaza London - Docklands by IHG Hotel
Crowne Plaza London - Docklands by IHG London
Crowne Plaza London - Docklands by IHG Hotel London

Frequently asked questions

Does Crowne Plaza London - Docklands by IHG offer free cancellation for a full refund?

Yes, Crowne Plaza London - Docklands by IHG does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Crowne Plaza London - Docklands by IHG?

Yes, there's an indoor pool.

Are pets allowed at Crowne Plaza London - Docklands by IHG?

Sorry, pets aren't allowed, but service animals are welcome.

Is parking offered on site at Crowne Plaza London - Docklands by IHG?

Yes. Self-parking costs GBP 25 per day. Parking spaces may be limited. Electric car charging is available.

What are the check-in and check-out times at Crowne Plaza London - Docklands by IHG?

Check-in start time: 3:00 PM; check-in end time: anytime. Check-out time is 11 AM. Contactless check-out is available.

What is there to do at Crowne Plaza London - Docklands by IHG and nearby?

Have fun with nearby activities such as sailing and windsurfing. Indulge in a treatment at the spa and enjoy a swim in the indoor pool. Crowne Plaza London - Docklands by IHG also has a steam room and spa services.

Are there restaurants at or near Crowne Plaza London - Docklands by IHG?

Yes, there's an on-site restaurant.

What's the area around Crowne Plaza London - Docklands by IHG like?

Crowne Plaza London - Docklands by IHG is located on the waterfront in Docklands, a short 3-minute walk from Royal Victoria DLR Station and 5 minutes' walk from ExCeL Exhibition Centre. Travellers give top marks for the hotel's prime location.

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Reviews

Crowne Plaza London - Docklands by IHG Reviews

8.8

Excellent

9.2

Cleanliness

8.4

Location

9.0

Staff & service

8.8

Property conditions & facilities

Guest review summary

What guests liked

  • Breakfast was excellent with a good variety and lovely options. (46 reviews)
  • The property's gym was a great bonus with a fantastic facility that encouraged guests to use it daily. (3 reviews)
  • The property's restaurant served surprisingly good food and offered a varied and nice breakfast with a great selection of fresh options. (5 reviews)
AI Sparkle IconFrom real guest reviews summarized by AI.

Popular mentions

Service staff
Room
Breakfast
Location
Food
Lobby
Spa
Bed
Bar
Events

Reviews

Verified

10/10 Exceptional

Staff at reception were lovely on checking in and checking out.
susan, 1-night trip
Verified

10/10 Exceptional

Staff was very friendly and helpful.
Øyvind, 3-night trip
Verified

10/10 Exceptional

Friendly reception. Good swimming pool. Nice food
keith, 1-night trip
Verified

10/10 Exceptional

Lovely room, good location
Warren, 1-night trip
Verified

10/10 Exceptional

Loved this hotel and room. Had an amazing view of the river and transportation was just a short walk away. Will be staying here again
Aubrey, 3-night trip
Verified

10/10 Exceptional

Staff were excellent and helpful
Caroline, 2-night trip
Verified

10/10 Exceptional

Hotel, rooms, facilities etc spotless. Fantastic hotel. The staff couldn't have been more friendly and helpful throughout our stay.
Neil, 1-night trip
Verified

10/10 Exceptional

Clean room, good location
Shek, 3-night trip
Verified

10/10 Exceptional

Lovely friendly staff
john, 1-night trip
Verified

10/10 Exceptional

Brilliant room and great location for work
mark, 2-night trip
Verified

6/10 Good

Room was clean and tidy however a broken light kept the room limited to lamps. Only one tea bag, 1 still water, 1 biscuit and 1 hot chocolate for two people. Fabulous staff on check in. One absolutely rude and horrible lady on the check out. No smile and very snappy. Not what we expected for the price we paid.
Jayson, 1-night trip
Verified

10/10 Exceptional

amazing staff and facilities, lovely rooms and overall lovely hotel
Remy, 2-night trip
Verified

10/10 Exceptional

Great stay! Ideal location for the London Excel. Leisure facilities being upgraded, but good despite the ‘works’. Would stay again for sure.
Paul Andrew, 3-night trip
Verified

10/10 Exceptional

Lovely place
Matthew, 2-night trip
Verified

8/10 Very good

Staff really attentive and courteous
Neil, 2-night trip
Verified

10/10 Exceptional

Room was clean, towels topped up and spacious for 2 adults and 2 children
Sarah, 2-night trip
Verified

10/10 Exceptional

Very nice hotel
Caterina, 3-night trip
Verified

8/10 Very good

Very nice food and Camden Hells lager. Checking out was painful with moody Iona ! And I think I’ve been charged twice for the car park.
Michael, 2-night trip
Verified

10/10 Exceptional

Good business hotell

Greate place, big and nice rooms. !
Tom, 1-night trip
Verified

10/10 Exceptional

Staff were very friendly
Carmel, 1-night trip
Verified

10/10 Exceptional

It was oll good about seevice
Rasim, 1-night trip
Verified

10/10 Exceptional

The majority of the staff were excellent .. there's always that one, right?
Sathish, 6-night trip
Verified

10/10 Exceptional

Very helpful staff.. perfect location for the O2..
Anita, 2-night trip
Verified

10/10 Exceptional

We had a great stay. The staff and facilities were excellent. Short walk to train station and cable cars.
Rebekah, 2-night trip
Verified

10/10 Exceptional

Staff member on check in was lovely and very helpful
Michaela, 1-night trip