The AC in our room didn’t work. We notified the front desk, and they promised to send someone to fix it. When we returned to the hotel late that evening, the room was still hot, despite their assurance that it had been repaired. The room never cooled below 25 degrees and remained extremely humid. When we checked out the next day, the hotel said they would have offered a discount, but because we booked through a third-party site, they couldn't do anything.