Near the iconic O2 Arena, DoubleTree by Hilton Hotel London ExCel offers a tranquil retreat with its eco-certified design. Unwind at the 24-hour gym or get some work done at the business center. With a terrace for fresh air, dry cleaning services for convenience and helpful staff to assist you.
Excel, 2 Festoon Way, Royal Victoria Dock, Newham, London, England, E16 1RH
What's nearby
ExCeL Exhibition Centre - 3 min walk - 0.3 km
Thames Barrier Park - 12 min walk - 1.0 km
Royal Victoria Bridge - 13 min walk - 1.2 km
IFS Cloud Royal Docks Station - 3 min drive - 2.0 km
Thames River - 6 min drive - 2.4 km
Getting around
London City Airport (LCY) - 7 min drive
Stansted Airport (STN) - 42 min drive
London (SEN-Southend) - 67 min drive
Gatwick Airport (LGW) - 71 min drive
Heathrow Airport (LHR) - 79 min drive
West Ham Station - 7 min drive
Barking Station - 8 min drive
Ilford Station - 9 min drive
Prince Regent Station - 5 min walk
Royal Albert Station - 7 min walk
Pontoon Dock Station - 13 min walk
Restaurants
Caffè Nero - 14 min walk
Subway - 10 min walk
Sandwich & Co. - 14 min walk
Chicken Hut - 10 min walk
Costa Coffee - 13 min walk
About this property
DoubleTree by Hilton Hotel London ExCel
DoubleTree by Hilton Hotel London ExCel puts you within a 15-minute drive of ExCeL Exhibition Centre and The Arena. The restaurant is the perfect spot for a bite to eat, and after visiting the 24-hour fitness center for a workout, you can unwind with a drink at the bar/lounge. Other highlights include a snack bar/deli and a terrace. The helpful staff and overall property condition get good marks from fellow travelers. Public transportation is just a short walk: Prince Regent Station is 5 minutes and Royal Albert Station is 7 minutes.
At a glance
DONE
Hotel size
287 rooms
Arranged over 9 floors
DONE
Arriving/Leaving
Check-in start time: 3 PM; Check-in end time: midnight
Express check-out available
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 18
Check-out time is noon
Contactless check-out available
Late check-out subject to availability
DONE
Special check-in instructions
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
This property will place a credit card authorization for GBP 50 for any bookings where payment for the stay will be made on site instead of at the time of booking.
DONE
Required at check-in
Credit card required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
DONE
Children
Children (12 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
DONE
Pets
Pets allowed (dogs only, 1 total, up to 77 lbs per pet)*
Service animals welcome
Specific rooms only*
Pets must be supervised
Food and water bowls available
WIFI
Internet
Free WiFi in public areas
Free WiFi in rooms
LOCAL_PARKING
Parking
Onsite self parking (GBP 15 per night)
Wheelchair-accessible parking on site
Onsite parking limited
Electric vehicle charging point on site
DONE
Other information
Designated smoking areas
Property amenities
Food and drink
Buffet breakfast (surcharge) 6:30 AM–10:30 AM on weekdays and 7 AM–11 AM on weekends
Restaurant
Bar/lounge
Room service (limited hours)
Snack bar/deli
Traveling with children
Children stay free (see details)
Working away
Business center
2 meeting rooms
Computer station
Conference space (882 square feet)
Services
24-hour front desk
Concierge services
Tour/ticket assistance
Dry cleaning/laundry services
Free newspapers in lobby
Luggage storage
Multilingual staff
Facilities
Built in 2003
ATM/banking
Safe-deposit box at front desk
Terrace
24-hour fitness center
Banquet hall
Accessibility
Elevator
Wheelchair-accessible parking
Assistive listening devices available
Wheelchair-accessible public washroom
Wheelchair-accessible concierge desk
Wheelchair-accessible path to elevator
Wheelchair-accessible registration desk
Wheelchair-accessible fitness center
Wheelchair-accessible business center
Visual alarms in hallways
Handrails in stairways
Wheelchairs available on site
Well-lit path to entrance
Room amenities
Be entertained
Television
Pay movies
Home comfort
Air conditioning
Iron/ironing board
Sleep well
Blackout drapes/curtains
Soundproofed rooms
Free crib/infant bed
Bed sheets provided
Freshen up
Private bathroom
Free toiletries
Hair dryer
Towels
Stay connected
Desk
Free newspapers
Free WiFi
Phone
More
Daily housekeeping
In-room safe (laptop compatible)
Connecting/adjoining rooms available
Special features
Awards and affiliations
Eco-Certified Property
This property participates in the Green Key (Foundation for Environmental Education) and Green Tourism Program, programs that measure the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
Fees & policies
Optional extras
Buffet breakfast is offered for an extra charge of approximately GBP 19.5 per person
Early check-in can be arranged for an extra charge (subject to availability)
Late check-out can be arranged for an extra charge of GBP 10 (subject to availability)
Pets
Service animals exempt from fees
Pets are allowed for an extra charge of GBP 35 per accommodation, per stay
Parking
Self parking costs GBP 15 per night
Pool, spa, & gym (if applicable)
Guests under 18 years old are not allowed in the fitness facility
Policies
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Guests can rest easy knowing there's a fire extinguisher on site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express, Diners Club, JCB International
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
National rating
This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.
Also known as
Ramada Hotel London Docklands
Ramada London Docklands
DoubleTree Hilton Hotel London ExCel
DoubleTree Hilton London ExCel
DoubleTree by Hilton Hotel London ExCel Hotel
DoubleTree Hilton Hotel ExCel
DoubleTree by Hilton Hotel London ExCel London
DoubleTree by Hilton Hotel London ExCel Hotel London
Frequently asked questions
Does DoubleTree by Hilton Hotel London ExCel offer free cancellation for a full refund?
Yes, DoubleTree by Hilton Hotel London ExCel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at DoubleTree by Hilton Hotel London ExCel?
Yes, dogs are welcome, with a limit of 1 total and maximum weight of 77 lbs per pet. There's a charge of GBP 35 per accommodation, per stay. Service animals are exempt from fees. Food and water bowls are available.
Is parking offered on site at DoubleTree by Hilton Hotel London ExCel?
Yes. Self parking costs GBP 15 per night. Parking spots may be limited. Electric vehicle charging is available.
What are the check-in and check-out times at DoubleTree by Hilton Hotel London ExCel?
Check-in start time: 3 PM; Check-in end time: midnight. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge of GBP 10 (subject to availability). Express check-out and contactless check-out are available.
What is there to do at DoubleTree by Hilton Hotel London ExCel and nearby?
Maintain your daily exercise routine at the 24-hour gym.
Are there restaurants at or near DoubleTree by Hilton Hotel London ExCel?
Yes, there's an onsite restaurant.
What's the area around DoubleTree by Hilton Hotel London ExCel like?
DoubleTree by Hilton Hotel London ExCel is in Docklands, a short 7-minute drive from London City Airport (LCY) and 7 minutes' walk from ExCeL Exhibition Centre.
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Reviews
Reviews
8.6
Excellent
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
9.0
Cleanliness
6.0
Location
8.8
Staff & service
8.6
Property conditions & facilities
Guest review summary
What guests liked
Breakfast was a highlight with a great spread, plenty of choice, and excellent quality. (36 reviews)
From real guest reviews summarized by AI.
Popular mentions
Service staff
Room
Breakfast
Bed
Food
Location
Biscuits
View
Bar
Restaurant
Reviews
Verified
10/10 Exceptional
May 23, 2026
Clean, great breakfast, lovely staff - the drinks/snacks however are insanely expensive!
Lisa
Lisa, 1-night trip
Verified
10/10 Exceptional
Mar 28, 2026
Great hotel! Staff friendly and helpful, clean facilities and comfy beds!
Bjornar
Bjornar, 2-night trip
Verified
10/10 Exceptional
Mar 24, 2026
Clean room, Nice staff and Good views
Michael
Michael, 2-night trip
Verified
10/10 Exceptional
Mar 27, 2026
Lovely two night stay. Staff were extremely welcoming, friendly, professional and helpful. Great facilities in a spotless room. Breakfast was delicious, with a varied choice of hot and cold food. We would definitely stay here again.
Diane
Diane, 2-night trip
Verified
8/10 Very good
Apr 12, 2026
Room was clean and comfortable did not have breakfast or use the bar
Olufunke
Olufunke, 1-night trip
Verified
10/10 Exceptional
Mar 20, 2026
Plenty of car parking when we arrive around 6.30pm. Friendly reception staff who were very informative. Room very clean and plenty of amenities in the room. Breakfast was lovely and there was plenty of choice.
Hayley
Hayley, 1-night trip
Verified
10/10 Exceptional
Nov 11, 2025
Very friendly staff and lovely food.
Jennifer
Jennifer, 1-night trip
Verified
10/10 Exceptional
Feb 5, 2026
Not only were we greeted with warm cookies upon arrival but we received free parking thanks to a friendly conversation with one of the team - stellar service!
Maria
Maria, 1-night trip
Verified
10/10 Exceptional
Jan 3, 2026
Room was beautiful, was given a complimentary upgrade by Irene who was absolutely pleasant and lovely! Beautiful views too.
Halima
Halima, 1-night trip
Verified
10/10 Exceptional
Jan 27, 2026
Reception staff were very patient with my anxieties and exceptional service from everyone I came across
Ken
Ken, 1-night trip
Verified
10/10 Exceptional
Jan 27, 2026
The staff are extremely friendly & helpful for your entire stay. The hotel & room was very clean. Food and drinks are excellent & great value. Location is perfect with DLR & Elizabeth Line local. Excel and city airport next door on either side, however you would know as soundproofing is superb
SD
SD, 1-night trip
Verified
10/10 Exceptional
Dec 29, 2025
Lovely hotel
Ideal for going to the O2, the bus stop is a 5 mins walk
The staff are amazing and the room was very comfy
Jeremy
Jeremy, 2-night trip
Verified
10/10 Exceptional
Nov 2, 2025
The room was clean, staff excellent, vreat place to stay
Angie
Angie, 2-night trip
Verified
10/10 Exceptional
Jan 21, 2026
Good, clean, welcoming hotel. Food was great. Hotel was busy, but staff were attentive. didn't have breakfast as had a 6 am flight out of London City.
SImon
SImon, 1-night trip
Verified
10/10 Exceptional
Nov 29, 2025
Staff were amazing, room was a very nice size, clean and comfortable. Very highly recommended!
Dina
Dina, 1-night trip
Verified
10/10 Exceptional
Dec 1, 2025
Excellent value for money considering the location. Very comfortable and clean. Breakfast was excellent with plenty of choice and excellent quality
Kelvin
Kelvin, 1-night trip
Verified
10/10 Exceptional
Dec 27, 2025
The customer service at this hotel went above and beyond to help each guest. This hotel is right on the river Thames and is beautiful. The beds are comfortable. The restaurant is accommodating. Great stay!!!
Dawn
Dawn, 2-night trip
Verified
10/10 Exceptional
Sep 29, 2025
Very clean, comfortable, food good, close to airport and service good but pricey for a short stay.
Susan
Susan, 1-night trip
Verified
10/10 Exceptional
Oct 22, 2025
Friendly staff, clean rooms and bathroom. The bed was also a nice size and very comfortable. I would highly recommend the hotel.
Dina
Dina, 2-night trip
Verified
10/10 Exceptional
Jun 3, 2025
Great location and a nice hotel
Keith
Keith, 1-night trip
Verified
10/10 Exceptional
Jun 15, 2025
Excellent location, clean and friendly and helpful staff, great breakfast
alison marie
alison marie, 1-night trip
Verified
8/10 Very good
Nov 19, 2025
Great room. Location was good for excel.
carol
carol, 2-night trip
Verified
10/10 Exceptional
Sep 7, 2025
Family friendly hotel, room was clean, tidy and smell fresh. Staff was very friendly and welcoming, i would definitely recommend and stay again.
Phellicia
Phellicia, 1-night trip
Verified
10/10 Exceptional
Oct 20, 2025
Outstanding! Staff was great. Would definitely recommend or stay there again.
Michael
Michael, 5-night trip
Verified
10/10 Exceptional
Sep 14, 2025
I had a great experience at this hotel. The rooms were nice and spacious. The breakfast was tasty and the front desk staff were friendly.