Absolute Nightmare: Misleading, Disgusting, and Dishonest
We booked and paid for a King Suite only to be put into a Queen room. After driving all day from Yellowstone and having already unpacked, we were offered a non-suite King room, which we declined because it was not the suite we paid for. This left me sleeping separately on the uncomfortable Murphy bed for the entire trip.
The list of failures is infuriating:
Disgusting Amenities: The rooftop hot tub was a health hazard. The water was heavily foamed, clearly not cared for, and the area was trashed with multiple glass cups—a dangerous safety hazard.
Poor Service & Compensation: The front desk staff was unpleasant and hard to understand, and the lobby coffee was watery and undrinkable. We were offered a 10% refund for the misleading listing, but it was never credited to my card. The alternate offer of a spa credit was useless for our park trip.
Terrible Location: This hotel is poorly situated for visiting Grand Teton. The access roads are dangerous and unlit at night.
The Final Insult: After leaving, I was unjustly billed $40 for a stuffed moose toy that we did not take. I only received a refund after a follow-up complaint.
This entire experience was grossly incompetent, dishonest, and disgusting. I highly recommend you stay elsewhere; this hotel was a one-and-done failure for us.
The only highlight was the fantastic views from our balcony and being able to sit in the living room area by the fireplace.