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Four Points by Sheraton Shenzhen

4.0 star property
Hotel with 2 restaurants, near Shenzhen Convention and Exhibition Center

Choose dates to view prices

Photo gallery for Four Points by Sheraton Shenzhen

Lobby lounge
2 restaurants, breakfast, lunch, dinner served; Asian cuisine
Outdoor pool, open 6:00 AM to 10:00 PM, pool umbrellas
View from property
2 restaurants, breakfast, lunch, dinner served; Asian cuisine
Four Points by Sheraton Shenzhen, near the bustling Coco Park Shopping Center and Huaqiangbei, offers a modern retreat. Take in the serene surroundings of its garden or indulge in a rejuvenating coffee at the cafe. Guests can unwind with yoga classes at the health club, take advantage of dry cleaning/laundry services, and enjoy Asian cuisine for dinner.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Electric vehicle charging point
  • Bar
  • Parking available
  • Gym
  • Air conditioning

Main amenities (12)

  • Daily housekeeping
  • 2 restaurants and bar/lounge
  • Outdoor pool
  • Breakfast available
  • Health club
  • Self parking
  • Seasonal outdoor pool
  • Children's pool
  • 24-hour room service
  • Coffee shop/cafe
  • Conference centre
  • 14 meeting rooms

Feel at home (6)

  • Children stay free
  • Children's pool
  • Private bathroom
  • Cable/satellite TV service
  • Garden
  • Daily housekeeping
The current price is RM310
RM362 total
includes taxes & fees
20 Oct - 21 Oct

Why we love this property

Make a splash
This hotel features an outdoor pool and a children's pool for family fun. The pool area comes complete with shady umbrellas for ultimate relaxation.
Food paradise
Asian and Chinese cuisine tempt diners at the 2 restaurants. The cafe and bar add casual options. Vegan, vegetarian, and private dining experiences await.
Restful night awaits
Wrapped in soft dressing gowns, guests enjoy peaceful slumber with blackout drapes and a pillow menu. Late cravings? 24-hour room service delivers.

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Superior Room, 1 Queen Bed

1 bedroom, in-room safe, desk, laptop workspace

Superior Room, 1 Queen Bed

Highlights

Air conditioning
HDTV
Pillow menu
Separate bedroom
Blackout curtains
Private bathroom
Shower/bath combination
Hairdryer
  • 21 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room, 1 King Bed, Non Smoking

1 bedroom, in-room safe, desk, laptop workspace

Superior Room, 1 King Bed, Non Smoking

8.4 out of 10
Very good
(5 reviews)

Highlights

Air conditioning
HDTV
Pillow menu
Separate bedroom
Blackout curtains
Private bathroom
Shower/bath combination
Hairdryer
  • 21 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Double Beds, Non Smoking

1 bedroom, in-room safe, desk, laptop workspace

Superior Room, 2 Double Beds, Non Smoking

Highlights

Air conditioning
HDTV
Pillow menu
Separate bedroom
Blackout curtains
Private bathroom
Shower/bath combination
Hairdryer
  • 21 sq m
  • City view
  • Sleeps 2
  • 2 Double Beds

View all photos for Room, 1 King Bed, Non Smoking

1 bedroom, in-room safe, desk, laptop workspace

Room, 1 King Bed, Non Smoking

Highlights

Air conditioning
HDTV
Pillow menu
Separate bedroom
Blackout curtains
Hairdryer
Private bathroom
Bathrobes
  • 26 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Double Beds, Non Smoking

1 bedroom, in-room safe, desk, laptop workspace

Room, 2 Double Beds, Non Smoking

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
HDTV
Pillow menu
Separate bedroom
Blackout curtains
Hairdryer
Private bathroom
Bathrobes
  • 30 sq m
  • City view
  • Sleeps 3
  • 2 Double Beds

View all photos for Executive Room, 1 King Bed

1 bedroom, in-room safe, desk, laptop workspace

Executive Room, 1 King Bed

Highlights

Air conditioning
HDTV
Pillow menu
Separate bedroom
Blackout curtains
Hairdryer
Private bathroom
Bathrobes
  • 26 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Suite, 1 Bedroom

Living area

Superior Suite, 1 Bedroom

Highlights

Separate dining area
Separate sitting area
Air conditioning
HDTV
Pillow menu
Separate bedroom
Blackout curtains
Private bathroom
  • 54 sq m
  • Mountain view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Non Smoking

Living area

Suite, 1 Bedroom, Non Smoking

Highlights

Separate dining area
Separate sitting area
Air conditioning
HDTV
Pillow menu
Blackout curtains
Separate bedroom
Private bathroom
  • 65 sq m
  • 1 bedroom
  • Mountain view
  • Sleeps 3
  • 1 King Bed

Similar properties

Exterior

Holiday Inn Express Shenzhen Futian Center by IHG

  • Free breakfast
  • Free parking
  • Free WiFi
  • Restaurant
9.2 out of 10, Wonderful, 264 reviews
The price is RM329
RM384 total
includes taxes & fees
2 Nov - 3 Nov
Holiday Inn Express Shenzhen Futian Center by IHG
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About the area

Map
5 Guihua Road, Futian Free Trade Zone, Shenzhen, Guangdong, 518038

What's nearby

  • Huanggang Border Crossing - 1 min drive - 1.4 km
  • Huanggang Port - 1 min drive - 1.7 km
  • Shenzhen Convention and Exhibition Center - 1 min drive - 1.8 km
  • Coco Park Shopping Center - 2 min drive - 2.5 km
  • Huaqiangbei - 4 min drive - 4.8 km

Getting around

  • Shenzhen (SZX-Shenzhen Intl.) - 30 min drive
  • Hong Kong International Airport (HKG) - 46 min drive
  • Shenzhen Station - 7 min drive
  • Sungang Railway Station - 11 min drive
  • Hong Kong Lok Ma Chau Station - 14 min walk
  • Futian Checkpoint Station - 10 min walk
  • Futian Bonded Area Station - 13 min walk
  • Yitian Station - 20 min walk

Restaurants

  • ‪水围村夜市 - ‬2 min drive
  • ‪The Grill & Bar - ‬1 min walk
  • ‪McDonald’s (麦当劳) - ‬12 min walk
  • ‪McDonald's (麦当劳) - ‬8 min walk
  • ‪順德人家 - ‬10 min walk

About this property

Four Points by Sheraton Shenzhen

At Four Points by Sheraton Shenzhen, you'll be within a 10-minute drive of Shenzhen Convention and Exhibition Center and Huaqiangbei. The outdoor pool is a great spot to take a dip, and guests can grab a bite to eat at Taste, one of 2 restaurants, which serves Asian cuisine and is open for breakfast and dinner. Other highlights include a bar/lounge, a health club and a fitness centre. Public transportation is only a short walk: Futian Checkpoint Station is 10 minutes and Futian Bonded Area Station is 13 minutes.

At a glance

DONE

Hotel size

    • 438 rooms
    • Arranged over 28 floors
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; check-in end time: noon
    • Express check-out available
    • Early check-in subject to availability
    • Late check-in subject to availability
    • Minimum check-in age – 18
    • Check-out time is noon
    • Late check-out subject to availability
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
    • Minimum Spring Break check-in age is 18
DONE

Children

    • One child (17 years old and younger) stays free when occupying the parent or guardian's room using existing bedding
    • No cots (infant beds)
DONE

Pets

    • No pets or service animals allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi and wired internet access in rooms
LOCAL_PARKING

Parking

    • On-site self-parking (CNY 35 per day; includes in/out privileges)
    • Electric vehicle charging point on site
    • On-site garage
DONE

Other information

    • Designated smoking area (fines apply)

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:30 AM–10:30 AM
  • 2 restaurants
  • Bar/lounge
  • Coffee shop
  • Private dining
  • 24-hour room service
  • Water dispenser

Travelling with children

  • Children stay for free (see details)
  • Children's pool
  • Lifeguard on-site

What to do

  • Fitness classes
  • Yoga classes

Working away

  • 14 meeting rooms
  • Computer station
  • Conference centre (5651 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • On-site car hire
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Pool umbrellas
  • Romance packages

Facilities

  • 2 buildings/towers
  • Built in 2004
  • ATM/banking
  • Safe-deposit box at front desk
  • Rooftop garden
  • Garden
  • Television in common areas
  • Health club
  • An outdoor pool
  • Vegan dining options
  • Vegetarian dining options
  • Double-glazed windows
  • At least 80% of lighting from LEDs
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • No plastic coffee stirrers
  • Lockers available
  • Banquet hall
  • Reception hall

Accessibility

  • Wheelchair-accessible
  • Lift
  • Lift door width (centimetres): 150
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible restaurant
  • Visual alarms in hallways

Room amenities

Be entertained

  • 40-inch LCD TV
  • Satellite TV channels

Home comfort

  • Air conditioning
  • Coffee/tea maker
  • Electric kettle
  • Bathrobes and slippers
  • Iron/ironing board

Sleep well

  • Pillow menu
  • Blackout curtains
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Free toiletries
  • Hairdryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi and wired internet
  • Phone
  • Electrical adapters/chargers

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Energy-saving switches
  • LED light bulbs
  • Recycling
  • Water-efficient showers only
  • Mobile key entry
  • Guidebooks/recommendations
  • Local maps
  • Restaurant dining guide

Special features

Dining

Taste – This buffet restaurant specialises in Asian cuisine and serves breakfast and dinner.
China Spice – This fine-dining restaurant specialises in Chinese cuisine and serves brunch, lunch and dinner. Open daily.
The Lounge – On-site bar. Open selected days.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately CNY 208 for adults and CNY 104 for children
  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)

Children & extra beds

  • Rollaway beds are available for CNY 233.0 per night

Parking

  • Self-parking costs CNY 35 per day with in/out privileges

Pool, spa, & gym (if applicable)

  • Pool access available from 6:00 AM to 10:00 PM
  • The seasonal pool is open from January to December

Policies

Noise-free guestrooms cannot be guaranteed.
Only registered guests are allowed in the guestrooms.
Guests can rest easy knowing that there's a carbon monoxide detector, a fire extinguisher, a smoke detector and outdoor lighting on-site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards, debit cards, mobile payments and cash.
Credit cards accepted: Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay
Mobile payment options include: Alipay and WeChat Pay.
Cashless transactions are available.
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

Also known as

Four Points Sheraton Shenzhen Hotel
Four Points Sheraton Shenzhen
4 Points By Sheraton Shenzhen
Shenzhen Four Points
Four Points By Sheraton Shenzhen Hotel Shenzhen
Four Points Shenzhen
Four Points by Sheraton Shenzhen Hotel
Four Points by Sheraton Shenzhen Shenzhen
Four Points by Sheraton Shenzhen Hotel Shenzhen

Frequently asked questions

Does Four Points by Sheraton Shenzhen offer free cancellation for a full refund?

Yes, Four Points by Sheraton Shenzhen does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Four Points by Sheraton Shenzhen?

Yes, there's an outdoor pool and a children's pool. Guests have pool access from 6:00 AM to 10:00 PM.

Are pets allowed at Four Points by Sheraton Shenzhen?

Sorry, neither pets nor service animals are allowed.

Is parking offered on site at Four Points by Sheraton Shenzhen?

Yes. Self-parking costs CNY 35 per day. Electric car charging is available.

What are the check-in and check-out times at Four Points by Sheraton Shenzhen?

Check-in start time: 3:00 PM; check-in end time: noon. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability). Express check-out is available.

What is there to do at Four Points by Sheraton Shenzhen and nearby?

On-site recreation at Four Points by Sheraton Shenzhen includes fitness classes and yoga. Enjoy a swim in the outdoor pool or use the hotel's other amenities, which include a seasonal outdoor pool and a health club. Four Points by Sheraton Shenzhen also has a garden.

Are there restaurants at or near Four Points by Sheraton Shenzhen?

Yes, there are 2 on-site restaurants, featuring Asian cuisine.

What's the area around Four Points by Sheraton Shenzhen like?

Four Points by Sheraton Shenzhen puts you in Futian, in the heart of Shenzhen. Popular attractions include Shenzhen Convention and Exhibition Center, which is 4 minutes away by car.

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Reviews

Four Points by Sheraton Shenzhen Reviews

8.2

Very good

8.4

Cleanliness

7.0

Location

8.4

Staff & service

7.6

Eco-friendliness

8.0

Property conditions & facilities

What guests liked

  • Breakfast was decent and offered a good variety of options. (3 reviews)
AI Sparkle IconFrom real guest reviews summarized by AI.

Reviews

6/10 Good

The room was in poor condition, with heavy smoke smell coming from the air conditioner. It was so bad that I had to wear a mask just to sleep
Hsiao Fen, 1-night trip

10/10 Exceptional

Great experience! The staff are amiable,the room is clean the over all facility is presentable and it’s near Hongkong Border. We are satisfied with our stay.
Joel, 3-night trip

8/10 Very good

The room is old but comfortable
CHAUYU, 1-night trip

6/10 Good

Too old, especially bathroom needs to have renovation.
I Man, 1-night trip

6/10 Good

room is OK
Weiyao, 1-night trip

10/10 Exceptional

good for a business trip
Adrian, 3-night trip

10/10 Exceptional

Late checkout available.
Emanuel, 1-night trip

10/10 Exceptional

Very good restaurants there
Michelle, 4-night trip

4/10 Fair

Older property. Needs real renovation. Very nice staff. They sort of speak English, but really try to be helpful.
John, 1-night trip

10/10 Exceptional

Great service
Yee Fatt, 4-night trip

10/10 Exceptional

Hotel property location are safe, quiet and shuttle bus to transit station. Very nice breakfast if you purchase with your reservation
Steven, 2-night trip

2/10 Poor

Disappointing and Unhygienic – Avoid This Hotel This was my second stay at Four Points by Sheraton Shenzhen, chosen for its location. Unfortunately, both experiences were unacceptable. The room I was given had visible mold on the walls, AC vents, and even the headboard. The bathroom was filthy and moldy, and the smell made the room unbearable. I was shown several alternative rooms—all were equally bad, with mold, smoke smells, and even a bed bug spotted on a pillow in one of them. I was eventually placed in a different building, but the room was still far below expectations: no sound insulation, wet and slippery bathroom with no partition, and a strong chemical odor in the hallways. Even basic amenities like a refrigerator were missing. The photos on Hotel.com are completely misleading. This property is not hotel quality—it’s more like a run-down motel. I'm extremely disappointed and concerned for the health risks this place poses. Do not recommend this hotel to anyone. Avoid if you value your health and comfort.
Hsiao Fen, 5-night trip

10/10 Exceptional

Overall Good
Nandita, 1-night trip

6/10 Good

Shuttle bus schedule on every 1 hr to boarder. It's better to run it more frequently. Hotel is a bit old but comfortable. Good of buffet breakfast, quite a lot of choices.
Wai Man Iris, 1-night trip

6/10 Good

A bit far away from subway.
Pansy, 2-night trip

8/10 Very good

Hotel appears to be upscale on surface, but the overall property and rooms have been poorly maintained, with many of the surfaces deteriorating. Pool was nice. Gym has good equipment, especially with ample free weights. Hotel breakfast was decent, especially for the good price. Location was ok, with local dining options within a 5-10 minute walk. Hotel was close to the Shenzhen/Hong Kong border MTR station, about a 15 minute walk. I would stay at this hotel again given if I need to stay close to the Hong Kong border and the prices were reasonable.
Baron, 1-night trip

8/10 Very good

OK
CHUN, 1-night trip

6/10 Good

Very stinky washroom and smell of smoke. I changed rooms two time after satisfactorily settled in a clean room.
Teddy, 1-night trip

10/10 Exceptional

HAN, 4-night trip

10/10 Exceptional

Muito boa
Rodrigo, 2-night trip

2/10 Poor

Disappointing and Unhygienic – Avoid This Hotel This was my second stay at Four Points by Sheraton Shenzhen, chosen for its location. Unfortunately, both experiences were unacceptable. The room I was given had visible mold on the walls, AC vents, and even the headboard. The bathroom was filthy and moldy, and the smell made the room unbearable. I was shown several alternative rooms—all were equally bad, with mold, smoke smells, and even a bed bug spotted on a pillow in one of them. I was eventually placed in a different building, but the room was still far below expectations: no sound insulation, wet and slippery bathroom with no partition, and a strong chemical odor in the hallways. Even basic amenities like a refrigerator were missing. The photos on Hotel.com are completely misleading. This property is not hotel quality—it’s more like a run-down motel. I'm extremely disappointed and concerned for the health risks this place poses. Do not recommend this hotel to anyone. Avoid if you value your health and comfort.
Moldy wall
Peeled wall paper
Hsiao Fen, 1-night trip

8/10 Very good

JING, 3-night trip

10/10 Exceptional

Chi Wai, 1-night trip

10/10 Exceptional

DONG, 4-night trip

8/10 Very good

martyn, 1-night trip