We were very disappointed with our stay here.
The hotel was undergoing construction when we arrived late at night, which we hadn’t been informed about. Upon entering our room, we noticed the toilet was unstable, shifting back and forth like a seesaw. We also found that the wall-mounted shampoo and bath gel dispensers were completely empty.
Around midnight, I was woken up by someone sitting outside our room, watching videos and singing loudly. When I stepped outside to ask if he could move elsewhere since we were trying to sleep, he responded that he didn’t speak English.
The next morning, we discovered that our room door didn’t lock properly. The locking mechanism on the doorframe was entirely missing, so anyone could have walked in. I tried to call the front desk to report it, but our room phone wasn’t working.
I went downstairs to request a new room, but the front desk informed me they were fully booked. Even more concerning, they asked if we’d been told at check-in that our door didn’t lock, which we hadn’t. No solution was offered to address our concerns.
It was still before 9 a.m., and although we considered finding another hotel, we couldn’t check in anywhere else until 3 p.m. As wedding photographers needing to be at the venue by 1 p.m., we decided to pack up our valuable gear and take it with us, leaving only a few items in the room.
When we returned after 11 p.m., we discovered muddy footprints all over the floor and the bathroom mat, clearly left by someone.