Iberostar Selection Diar El Andalus

We will definitely come back. One of best hotels!

We planned to stay 1 night at this hotel, we decided to extend our stay for a second night as we had an upgrade at or arrival to prestige room along with exclusive access to the prestige lounge. We had a stunning views from our balcony over El Kantaoui Golf course and the mediterranean sea. As a frequent travellers, we can say that this hotel meets the international standards in terms of cleanliness and food quality. The lobby at the hotel is amazing and perfectly designed. The pool has 2 beautiful outdoor pools. The beach is super clean and safe. Our bed was extremely clean and confortable. The service at reception was very good, specially from Mohamed who was very helpful and professional. At the bar, Nabil service was exceptional and was extremely professional as well. Iberostar Diar Al Andalous management needs to work on some gaps though. No guide for each bracelet color. We had no idea what our bracelet’s means. What we can use and what we cannot. Our bracelet was changed twice and we were intimidated in front of everybody. The funniest part for non all inclusive residents, you will enjoy a good quality food at the restaurant. However, you will have to pay for your drinks, including water. Yes!!Water. they will charge WATER at your free dinner you're half or full board. Which is non sense for us. Some of table service guys at the restaurant were not professional at all, and yes they need to go for training. Overall it was an amazing place and we really enjoyed it

Camille, Perjalanan 1 malam, 2 Feb 2020

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Excellent

amazing would definetley come back

Perjalanan keluarga 4 malam, 26 Jul 2019

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amazing

best stay

Perjalanan keluarga 6 malam, 26 Jul 2019

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A 3.5 Star hotel not 5 star standard

This is not a 5 star hotel potential a 3.5. It’s a pity as there is so much potential. I a week I didn’t see any of the carpets cleaned and there was dirt and rubbish through the halls. We complained about our room bad smell of damp. Stains on pillows and dust in many places. The air conditioning didn’t work and in the height of summer is not acceptable for a so called 5star hotel. On the plus the food was really nice and staff friendly. There are 2 pools and the entertainment staff are always doing activities. The beach I Great sunbed that belong to hotel so no need to bring € to pay. The hotel is nice but not top quality in it current state.

Danielle, Perjalanan 7 malam bersama kawan-kawan, 25 Jun 2019

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The hotel was very open and spacious so plenty of room to enjoy relaxing in the sun, either by of the two outdoor pools, adjacent surrounding garden area or on the beach. The bedrooms were good and functional though not luxurious. The hotel staff were very welcoming and worked tirelessly to ensure you had a great stay and always with a smile on their faces. Whilst tips were appreciated, you did not get the feeling that they were doing this for money and genuinely wanted to ensure you had an enjoyable stay. The quality and choice of the food in the main restaurant was excellent with good variety of main dishes, both western and some local. The waiting staff really looked after you and drinks etc were promptly served upon your arrival and request. There was a separate dining area which required booking and was available for a visit once per weeks stay serving either a Tunisian or Italian meal on an alternative night basis. We actually managed to have 3 three visits during our stay. The Tunisian night we attended once and the meal was very poor quality, the other two visits were Italian themed, the first being good, the second was very poor with food lacking flavour and substance. The main bar/entertainment area was a little restrictive in size especially in busy times of the evening. The quality of entertainment was lacking however the entertainment team did an excellent job with what they had and worked tirelessly to engage the customers. Local beer was very good.

Perjalanan romantik 11 malam, 10 Mei 2019

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The pools are clean and nice. The staff are very friendly.

Perjalanan 4 malam, 17 Okt 2018

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Tres bon sejour un personnel acceuillant et tres serviable. Un gros coup de coeur pour mohamed de la reception meilleur receptioniste de toute la tunisie qui a su repondre a toutes mes demandes. Sans oublier mohamed ali au bar prestige merci pour cet acceuil.

Saddek, Perjalanan 3 malam, 17 Ogo 2021

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Acceptable

SOUFIANE, Perjalanan keluarga 5 malam, 6 Ogo 2021

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On arrive à l’hôtel archicomplet pas de mesure de distension pas d’obligation de port de masque la chambre est une chambre d’un logement tout simple le service laisse à désirer et la propreté du linge et des chambres aussi On arrive au restaurant le soir une queue interminable pour des serveurs qui vous lancent les aliments toujours pas de distensation et un service et bruit d’une cantine dans une école primaire d’un quartier très pauvre On nous a mis à l’arrivée deux bracelets jaune all inclusive et blanche soit disant prestige service qu’on a payé

Lotfi, Perjalanan 3 malam, 21 Jul 2021

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Juste sublime

Excellent hôtel à tous les niveaux, un accueil de qualité suivi d'un service irréprochable : accueil à la réception Mr Azzet principalement, Mr rached qui se charge de porter les bagages, et les 2 femmes de ménage madame Najwa et Naima. Propreté et respect total du protocole sanitaire. Tellement l'hôtel est top nous avons programmé un autre week-end fin juin avec nos amis. Bravo

Selim, Perjalanan 1 malam bersama kawan-kawan, 11 Jun 2021

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