The hotel was clean and desk staff we worked with were very friendly. There is convenient valet parking on the property. Beats trying to figure out parking in the city if you have your own vehicle. The "balcony" that was advertised was a joke. We had a sliding glass door that opened to railing. There was no actual balcony. We had a view of the transients all over the street. This hotel has no air conditioner or heating system. Thankfully it wasn't hot during our stay, the little fan they provided was sufficient. The bed was extremely uncomfortable to me. The mattress was VERY firm. The location is awful. Smack dab in the middle of the tenderloin. The complimentary breakfast was in a nice little room with plenty of table and chairs. Don't expect bacon and eggs type breakfast. It's hard boiled eggs, pastries, cereal, etc. It was nice though. Overall, our one night stay was good for the price, but I'm not sure I will be coming back. The super hard mattresses and the scary homeless people just outside the hotel were the deal breaker for me.