Lindner Hotel am Belvedere

The hotel itself was good. The room accommodations were nice, and the beds were relatively comfortable. The only thing from the room I would change is to have a wall separating the shower from the rest of the room to allow for privacy. However, my biggest concern was with the staff and customer service. I checked out and forgot to grab the items I had stored in the safe. I contacted the hotel staff a few hours after checking out to inform them and noted the items I had stored in the safe, and they said they would look into the matter. Upon my return to the hotel, I was provided three of the four items that were located in the safe; the fourth, an envelope with a large sum of cash, was not presented. Staff provided inconsistencies in their policies for addressing retrievals from the safe (one showed me a picture of the money on a table and not in the safe, while a management member informed me that it is not part of their procedure to take pictures of safe items when they are retrieved). In the end, I didn't feel that the staff were helpful or trying to address my serious concern. They essentially told me that they could do nothing more for me and that I would have to escalate it to the police (which I did). The whole discussion and event was very disappointing; and a hotel stay that started very enjoyable ended with much frustration.

Rooms are small but full featured , safe , clean , nice bed , amazing breakfast , prime location and nice staff

Great location, only 3 minutes walk to Rennweg train station and less than 10min to the city center by car. Also very comfortable beds

Great location, friendly staff, great variety of breakfast, a top place to stay

Not very impressed with the service at the desk. Can’t believe this is a 4 star hotel! Far from downtown.