Customer service was friendly. The room was subpar and worn. The tub faucet leaked and had brown stain around the drain. Past customers placker/floss was on the floor, under sink. The sliding door, to bathroom had the appearance of a former leak. the door was deteriorated, warped, and falling apart, along the bottom....as if it had been in high water, at some point. The mattresses were very uncomforable and the pillows appeared to be well used. The noise level, from the interior and exterior did not allow for much rest. The breakfast, the next morning, was also subpar. Lacking in variety and flavor. Parking was valet only, adding to the cost. All and all...although the customer service was friendly and helpful, the condition of the room, noise level, and poor breakfast made this a negative experience.