Horizon Karon Beach Resort & Spa

Lovely staff, great location, beautiful pool. Thanks!

Initially we were placed in a smaller, cheaper room then what we'd paid for. It was in a horrible location of the resort. We walked through the beautiful grounds of the resort only to be led to a dark dank area with smelly public bathrooms, a flickering overhead light, and a musty odor to accompany our ugly view of the resort's huge blue water barrels. Once inside the room I saw that all the shelves were dirty and or dusty, the shower curtain had spots of mold, and there was a streak of dried blood on the outer part of the bathroom sink. Clearly this room hadn't been properly cleaned. Then, to make matters worse, I find out later in the evening that THIS ENTIRE RESORT DOES NOT PERMIT GUESTS TO FLUSH USED TOILET PAPER DOWN THE TOILET! I do not understand how a resort can be considered 4 Stars when their guests are forced to put used toilet paper into their trash cans. When I spoke to the front desk regarding the toilets, they initially tried to claim that this is the case in ALL of Thailand. Yet when I told them the toilets in Bangkok worked fine, they lied again and claimed all of the toilets within Phuket are unable to flush toilet paper.Despite these many mishaps, Horizon refused to give us any money back or permit us to check-out early. There was never even an apology. There was an attitude that since they already had our money, we were stuck and they couldn't have cared less about our discomfort, or about the fact that we'd been given the wrong room.

Definitely not a 4 star. Very dated, not clean and everything was old. Upgraded to The Privilege Club side of the hotel but still not great. Won’t be returning.

We were disappointed with the Resort. Our first room had a horrible smell. We spoke to someone at reception and we were moved to a different room. The new room was better (i.e. no smell) however it wasn’t very clean, the bed was awful and the room looked run down. The next day we got a phone call from reception about our room. When we went to reception to ask what the phone call was about we were told that no-one had phoned. We waited for an hour for someone to phone us back and no-one ever did. Breakfast in the morning was good. Dinner on the first night was ok but over priced. The pool area was lovely. Given the number of hotels/resorts nearby I’m not sure we would choose to stay here again. The hotel is advertised as a four star but felt more like a three star.

Good location for a family. Away from the craziness if Bangla Road and other hotspots. It's smack at the junction between Karon and Kata beaches. Loads of eateries and shops in both directions. Except the hotel being up a hill. There's a tuk-tuk to bring you down but at night we couldn't find the phone booth we are supposed to use to call it again to bring it up. We are quite fit but it was still a struggle making it back up while carrying my boy at the end of tired day. They also provide transport to the Ir other hotel in Patong which is awesome. Except the first bus is only at 1.30pm so if you want to go earlier you'll need to get something else. The hotel grounds are big with lots of steps which can get slippery when wet. The costlier rooms are right next to reception and have their private pool so you can avoid the walk if you take that. The pool was nice and there are 3 in the main areas. The gym was adequate for our short stay. Had I stayed a week iy would not have been. Children's club was decent. We bought the buffet dinner for 2 from reception and our 4yr old was supposed to be free, however the restaurant guys tried to charge us after we had finished our meal. Hotel provided beach towels, mats and umbrellas. The beach close to the hotel ( down the hill and across the road) was not usable due to mo soons but we brought them to patong and had a great time there. Overall would defo consider this place again.