4/10 Sederhana
5 Mei 2026
The hotel was clean, and the staff was friendly and welcoming. The pool area, bar, and restaurant were all very nice, and we enjoyed both dinner and breakfast during our stay.
However, there were several issues that made the experience disappointing. When booking through Hotels.com, the only option available was a jacuzzi suite, which was more expensive. Upon arrival, it appeared that other rooms were actually available, which made us feel like we were pushed into booking a higher-priced room unnecessarily.
The room itself felt very claustrophobic, with only a small vented window and no proper exterior window. The layout also raised safety concerns, as it required navigating a long hallway with no clear or quick exit in case of an emergency.
The biggest issue was that there was no hot water at all—not for the jacuzzi or even the shower—which made the main feature of the room unusable. Additionally, the room lacked basic functionality: there was nowhere to hang or store clothes (no hangers or closet space), only two hooks behind the door, and just a single chair and a small table. The loveseat in the room also had visible stains.
Overall, while some aspects of the hotel were enjoyable, the room itself and the lack of hot water made the stay disappointing.
Raquel
Raquel, perjalanan 1 malam bersama keluarga
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