I purchased this hotel for my aunt, expecting her to enjoy a comfortable stay, but it turned out to be nothing like advertised. Upon entering her room, she discovered pee stains all over the sheets and a used condom on the floor, prompting her to document the experience in a video. The hotel clearly disregarded its own guidelines, as there were no safety protocols or cleaning standards in place. When I attempted to request a refund, the front desk staff, particularly a person named Carlos, refused to connect me with a manager and made excuses about their unavailability. My aunt was initially told my her niece card wouldn't be charged, but when she returned to get a receipt, Carlos changed his story, leading us to believe I might incur extra charges for an unsafe environment that didn't match the booking description. I expect an intern my refund back to me as soon as possible before this becomes a lawsuit for false advertising and on environment safety.