6/10 Bueno
1 de agosto de 2025
Not as Advertised- No Local Support
No air conditioning! No on-site parking! The fact that this unit was unairconditioned was not disclosed. I found out that I had to ride a shuttle up the mountain from the parking lot to the building when I received check-in information, which was weeks after booking and paying. There was only 1 portable fan for the entire unit, and large holes in the window screens. The "local" representative, BnB Hyperion, was in Florida. They did not respond to emails, texts, or phone calls over the weekend. I finally talked to someone when I called again on Monday. Two days later, I received an emailed response saying that "the building, which has been in existence for over 40 years, was constructed without air conditioning. . . . We are considering the installation of ceiling fans in the future, provided space allows in the meantime, you're welcome to open the windows to enjoy the natural breeze." The age of the building was not known when booking, and our family staying in a unit on the second floor had air conditioning, indicating that some owners had made improvements in the past 40 years. The night of our arrival, there were thunderstorms. It was over 85 degrees for 3 days in a row. It was too hot to sleep. We spent our whole vacation dreading returning to our accommodations!
Rebecca
Rebecca, se hospedó 4 noches con familiares
Opinión verificada de un huésped de Hotels.com
