6/10 Baik
26 November 2024
We've stayed here many times before, and it was so consistent. Great hotel accommodation, but the restaurant service and the hotel services were really lacking this time, what a shame. We waited +2 hours for our meals (both nights) and at least 20 minutes for our drinks (every round). We werent offered any apologies or restitution. They were busy, we get it, but they also acknowledged they didnt have enough kitchen staff so dont accept so many people in your restaurant if you cant confidently support it.
They have promised for at least a year that their hot tub would be available and its still not ready, which we look forward to. We also attempted to enjoy the outdoor fireplace, but the second night there was no wood left! Their popularity is surpassing their ability to actually provide good service, which is really unfortunate. We wish them well, its a great location and space, but we will be staying somewhere else next time we visit.
Pamela
Pamela, perjalanan 2 malam
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