The hotel is pet friendly. We didn’t have a dog. I asked for ground floor. One left. It smelled like dogs, which I was debating on changing rooms, then we found bedbugs. We were transferred to an upstairs room which smelled much better and no bugs. But no elevator and they wouldn’t accommodate for 3 guests, which is what I had originally asked for. They offered a rollaway bed for $15 per night and I had to haul up the stairs. No thanks! We had already prepaid for 2 nights, it was late and I was tired. There was no effort to provide hospitality or make good on customer service. The breakfasts were good, room temp was comfortable. Parking was good. I just wish we had received what we asked for. 1 king room accommodating 3 guests instead of the 1queen for 2 guests. We had to put together a makeshift pallet on the table for my son. We did get an extra pillow and blankets. I’m not a Karen, I just believe that customer service is a dying trait. I’m not one to complain bc I can roll with the punches, when you’ve worked in public service, you know that hospitality and good customer service is a must. Make them happy!