2/10 Lemah
3 Mac 2025
Worst Hotel Experience!
Where do I even start? This was the worst hotel experience I've ever had and I stay at a lot of hotels. When I went to check in, the host refused to use the card on file at hotels.com to pay for the room. He insisted he had to have my card to pay. The host booked me into a room with a toilet that didn’t work. It had no water to it. He knew that and put me in that room anyway. When I went back to tell him the toilet wasn't functional, he sent me to a different room that was a smoking room and tried to tell me he "didn't have any smoking rooms". The smoke was so heavy, my throat hurt after only being in the room long enough to see if that toilet flushed. I told him I wouldn't be staying in a smoking room. His solution was that I stay in the original room he booked me into (the one without a working toilet) and use the bathroom in a room across the parking lot. He said I couldn't stay in the room across the parking lot because it had broken stuff in there, but assured me I was fine to use the bathroom there. Um, no! I told him I would not stay in one room and walk across the parking lot to use the bathroom. He told me that was my only option because he was out of rooms. After an hour on the phone with hotels.com, they finally issued me a refund. I came home only to realize the man at the hotel had charged me TWICE for the room because he insisted he needed my card again to issue a refund and instead of issuing the refund, he just charged me again.
Pengembara yang disahkan
Perjalanan 1 malam
Ulasan tetamu Hotels.com yang disahkan
