We had ordered room service, and after waiting quite a long time, we still had not recieved our order so when we called for an update, they stated they had no record of our order. Initially we were upset but then Gregory made it right by comping us 2 drinks at the very lovely lobby bar so that was nice...They also made right a glitch in the system involving a breakfast that we included with booking that they had no record of. (The breakfast was very good by the way). So even though there were a couple of hiccups, they corrected them, demonstrating excellent care and customer service..Built in the 1920's,the hotel is beautiful, elegent and has an old hollywood era charm to it which remains in the vibe even though it has been updated with modern qualities. The bed was VERY comfortable, the shower was wonderful and the in room espresso tasted amazing! The location is fantastic and my husband and I are looking forward to returning..Next time we are in Long Beach, we will be booking here