After a long day of shopping and walking around Amsterdam, we returned to the hotel exhausted and ready to rest. Unfortunately, at around 1:00 a.m., the smoke alarm started going off every 10 minutes. The first time it happened, I woke up in panic, shaking and completely disoriented.
This continued repeatedly until around 3:30–4:00 a.m. We went downstairs several times to inform reception, but nothing was properly resolved. As a result, we couldn’t sleep until around 4:30 a.m.
While the rooms being small and dark was disappointing, the real issue was the complete lack of response and consideration from the staff. At the very least, we expected an apology, a late check-out, or some form of partial refund for the severe disruption to our night. None was offered.
Very disappointing experience. I would not recommend staying here.