2/10 Lemah
19 Feb 2025
Horror and possible scam
HORRIBLE!!! Do not book!!!! Never in my life experienced such a terrible situation. Made a booking on the day I needed the stay. Arrived a 9 ish to check in and was told by the owner Sam that he did not have my booking and did not want to see my confirmation email (plus one asking about how my check in was?) and said that he only gets the information from hotels.com 24 hours after the booking is made on their website, so I could not use my booking and that he was fully booked. He told me to call Hotels.com, because it was out of his hands and he didn’t have a way of contacting them. After telling him my situation, he said he would take a look around the hostel to see if had a free bed, after waiting some time, I asked for an update and he said he was still looking and then just went to the other side of the outdoor area an sat down, he did this for more then three hours, changing his explanation every time. After the last new explanation he just drove off and left me with unequipped staff to handle the situation. This happened to six other people while I was there. A lot of misinformation about the place as well - there is no females only dorms, no 24 hour check in. Heard from other guests they have seen the owner do this multiple times and will extend people if they pay more and then turn away the new booking when they arrive, or offer them a sofa outside, so he can make more money.
victoria amalie
victoria amalie, perjalanan 1 malam
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