8/10 Sangat Baik
23 Disember 2024
Room for improvement
Please read it all. Karina on the reception is such a sweety. So all in all a nice experience BUT I got the feeling we where there to be milked for our pesos. The included breakfast was ok, 1 cup of filter coffee, 2 half of toast bread, eighter jam or butter. and say 10 small pcs. of fruits, 1 cup of water and 1 cup of rice milk. I encountered few interesting episodes. If you wanted a second cup of (cheap) filter coffe or an extra piece of bread it was against payment. The first morning my children got a tea instead of coffe and where not asked about water nor milk. The second morning I again asked for tea and that once I left to go back to the room I was asked to pay as only coffe was included. I became quite irritated as I did not feel we where welcome as we did not consume any other payable service like eggs and so but to ask me to pay for a ridiculous cup of hot water and a tea bag because I have to children and not drinking coffe that was not appreciated and so I had to ask the manager of the little bar/restaurant if he was serious with his demands, and guess what he was. So I had politely informed about my opinion of service level and customer service as I believe did not request anything out of the ordinary, By the way we have not been asked if we wanted water or milk. So Hotel is the last one on that stretch and is fine, a kettle for a quick coffee in the room would be nice, would be nice in the room, but bring food related business elsewhere.
Sascha
Sascha, perjalanan 2 malam bersama keluarga
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