2/10 Lemah
3 Feb 2026
Room was clean with great city views. After checking into the suite, noticed the shower didn’t have any hot water. The bathroom sink did have hot water but not the bathtub shower did not. Waited around 3 hours but the only response hour after hour was that they had informed building management. This was during one Toronto s worst winter storms and cold weather on the 21st jan 2026. I had 4 nights booked through Expedia but I was so frustrated after hearing the same this after 3 hours of wait for hot water in shower. The hot water in shower is one of the essential amenity. Since the failed to provide it I requested full refund but was only given half refund. I Hope no one has to experience this type of lack of basic amenity. I wrote them an email on 24th jan stating I need my full refund but they have not responded and today is 2nd Feb.
Kanwaljeet
Kanwaljeet, perjalanan 4 malam
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