2/10 Poor
The property itself is new and clean. Unfortunately, our experience with management overshadowed that.
On checkout morning, we woke 26 minutes past the 11:00 a.m. deadline and immediately called to inquire about booking another night. Rather than being given a chance to complete payment, Assistant Manager Rudy demanded we vacate within 10 minutes and threatened to call the police.
We had been quiet, respectful guests for multiple nights and were actively attempting to extend our stay. The situation could have been handled with basic professionalism and courtesy.
While policies are understandable, the lack of discretion and the immediate escalation were concerning.
Mark
Mark, 2-night trip
