Icelandair Hotel Reykjavik Marina

We stayed here over Christmas, the staff here need some training in customer service, most were not polite or helpful, best thing about the hotel is it’s location, it’s very noisy at night drinkers can linger in the bars well into the small hours. I have never stayed at a hotel that also didn’t prioritise catering for its residents, we had to find places to eat out on Christmas Eve and Christmas Day as they had “sold out” to hotel visitors, we couldn’t even get a sandwich out of them. When we asked for help to find another resident we were told to “go for a walk up the high street and they wished us luck” even walking a coffee from the bar to reception was too much trouble and we had to “take it ourself” Hotel Location and breakfast is excellent - customer service needs to improve.

Early arrival before joining tour group

Awesome location! Very clean and nice rooms.

Great place to stay. Location is excellent, property is charming, eclectic and offers a lot of variety. Rooms are cute, creative and comfortable. Staff is excellent. They went out of there way to make our stay comfortable and helped us with discounted car rental arrangements that were better than we could have secured on our own. Will definitely be staying here again

First time in Iceland, first time in Europe do to speak. Hotel made it an easy entry. ..