The hotel and rooms are quite nice, with large and comfortable beds. Breakfasts are also good. However, I found the level of service from the staff to be quite average, with little effort put into the reception and restaurant areas. Lady serving soups was very kind and knew how to smile and engage in conversation, unlike the rest of the staff. We had to leave early because our daughter fell ill, and when we asked if we could get a refund, we were, of course, denied. There was absolutely no human understanding. The hotel seems to cater primarily to Chinese guests and prioritizes them, while Europeans, being fewer in number, are given less attention.