This was a very unusual hotel stay. It took an hour to check-in and get a parking pass and I still had a ticket when I went to leave the next morning. The pillows are very thin but the room was comfortably warm. It was not specified that the rooms were exterior, that they were not accessible from inside the hotel. We got on the elevator from the lobby and went up to our floor where the door opened to an outside walkway where the room was entered from. I don't mind these kinds of hotels, but it should be clear in photos and description. Noone was at the desk for check-out, I had to call a number posted. There was some confusion about our room, I was told that I could not have been in the room I was in because it was under someone else's name. After being put on hold twice and talking to e people, it was discovered they thought I was at a different hotel. it took 20 minutes to check out. One night's stay was $460 once resort fees, taxes, and self-parking are added.