4/10 Sederhana
25 Februari 2025
I originally booked the stay from Friday to Sunday. due to my husband getting the flu i was unable to arrive on Friday but called and notified the hotel that i was still checking in Saturday but did not want to cancel my Friday reservation so we can check directly into the room instead of normal check in time. upon arrival i was told they instead of checking me in and leaving my reservation that they cancelled it and made it a no show. getting someone on the phone with hotels.com was nearly impossible. the gentleman that ended up resolving the issue and checking me in at the hotel was very helpful and understanding as well as sincere about the mix up with the issue. he kindly found me another room and checked me in early. we are very frequent visitors to this hotel and as always aside from this mix up everything was great as usual! the staff is more than helpful and polite. the pool and rooms are always great. they always have fun things for the kids like crayons and coloring pages in the lobby.. always decorating very cute for every holiday and my kids truly love that about staying here! the location is awesome for families who come to erie with great things like splash lagoon, stores, restaurants, etc nearby. we will def be back and honestly it was more on the end of booking through hotels.com (a third party) where it became an issue. when someone at the hotel was more than willing to help and just needed confirmation but we were unable to receive that from hotels.com
Brigitte
Brigitte, perjalanan 2 malam bersama keluarga
Ulasan tetamu Hotels.com yang disahkan
