From the outside I was pretty impressed and excited, but as soon as I got to the entrance, there was no one to help with luggage, not a single bellboy in site (and they call it a 5 star hotel?
Check in however was speedy and one of our rooms were upgraded to the 33rd floor.
Views were stunning however the condition of the hotel was poor. The beige interior was very outdated and I saw an employee (marketing sales) smoking right by the no smoking sign on the Spa level.
The hotel seemed to be full of chinese and Korean guests so was really busy.
The rooms were large, clean and provided plenty of space and a nice view of the bay area.
Breakfast was also really good with plenty of options and tables.
We did enquire about the karaoke rooms at reception but the staff seemed reluctant to help and told us that it was a separate company so they couldn't book us in.
The hotel is conveniently located at the entrance of sunworld, a minutes walk from the cable car. which is definitely an attraction not to miss when visiting.
Taxis were easy to hail down outside the hotel also.
I don't think the service or feel of the hotel was 5 star, maybe more of a 3.5 star.
On the fence if I would return here again.