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The Shells Resort & Spa Phu Quoc

5.0 star property
Phu Quoc beachfront resort with spa and outdoor pool

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Reviews

8.4 out of 10
Very good
Escape to The Shells Resort & Spa Phu Quoc, where beachfront bliss meets luxury. Treat yourself to a rejuvenating spa treatment or simply relax by the outdoor pool with sun loungers and umbrellas. Free in-room WiFi, car rentals on site, and helpful staff make this resort an ideal getaway.
$66 nightly
The total price is $71
May 17 - May 18
Total with taxes and fees

Popular amenities

  • Spa
  • Airport transfer
  • Free parking
  • Free WiFi
  • Restaurant

Why we love this property

Dreamy beach getaway
Discover this resort on a private sandy beach. Kayak along the shore, then relax under beach umbrellas with loungers and towels nearby.
Business by the beach
This resort pairs a conference center with beachfront luxury. Guests work in the business center, then enjoy hot stone massages and spa treatments.
Beachfront dining bliss
Experience beachfront, poolside, and garden-view dining at this resort's restaurant. The property offers buffet breakfast and intimate private dining options.

Room options

Available filters for rooms
Showing 11 of 11 rooms

View all photos for Premium Room, Ocean View

Premium Room, Ocean View | Minibar, in-room safe, individually furnished, desk

Premium Room, Ocean View

7.4 out of 10
Good
(9 reviews)
  • Ocean view
  • 807 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds
  • Free WiFi

View all photos for Luxury Suite, Ocean View

Luxury Suite, Ocean View | View from room

Luxury Suite, Ocean View

  • Ocean view
  • 1323 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Luxury Villa, Garden View

View from room

Luxury Villa, Garden View

8.2 out of 10
Very good
(10 reviews)
  • Garden view
  • 861 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds OR 1 King Bed
  • Free WiFi

View all photos for Family Room, 2 Bedrooms, Ocean View

Family Room, 2 Bedrooms, Ocean View | View from room

Family Room, 2 Bedrooms, Ocean View

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • 1453 sq ft
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed and 2 Twin Beds
  • Free WiFi

View all photos for Luxury Villa, Poolside

Luxury Villa, Poolside | Minibar, in-room safe, individually furnished, desk

Luxury Villa, Poolside

  • Garden view
  • 861 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds
  • Free WiFi

View all photos for Family Suite with Ocean View

Minibar, in-room safe, individually furnished, desk

Family Suite with Ocean View

  • Sleeps 4
  • Free WiFi

View all photos for Luxury Villa with Garden View

Minibar, in-room safe, individually furnished, desk

Luxury Villa with Garden View

  • Sleeps 2
  • Free WiFi

View all photos for Luxury Suite Ocean View

Minibar, in-room safe, individually furnished, desk

Luxury Suite Ocean View

  • Sleeps 2
  • Free WiFi

View all photos for Luxury Villa With Poolside

Minibar, in-room safe, individually furnished, desk

Luxury Villa With Poolside

  • Sleeps 2
  • Free WiFi

View all photos for Premium Deluxe Room with Ocean View

Lobby

Premium Deluxe Room with Ocean View

  • Sleeps 2
  • Free WiFi

View all photos for Spa Inclusive Luxury Villa Garden

Minibar, in-room safe, individually furnished, desk

Spa Inclusive Luxury Villa Garden

  • Sleeps 2
  • Free WiFi

Similar properties

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8.8 out of 10, Excellent, 964 reviews
$87 nightly
The price is $95
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Total with taxes and fees
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About the neighborhood

Map
Ganh Gio Beach, Duong Dong Town, Phu Quoc, An Giang

What's nearby

  • Dinh Ba Thuy-Long Thanh-Mau - 8 min drive - 4.2 km
  • Phu Quoc Night Market - 9 min drive - 4.2 km
  • Sung Hung Pagoda - 9 min drive - 4.6 km
  • San Van Dong Duong Dong Stadium - 9 min drive - 4.2 km
  • Dinh Cau - 13 min drive - 4.6 km

Getting around

  • Phu Quoc (PQC-Phu Quoc Intl.) - 30 min drive
  • Free airport shuttle

Restaurants

  • ‪Restaurant Halal Phú Quốc - ‬5 min drive
  • ‪Bamboo - ‬9 min drive
  • ‪Eat Pray Love - ‬6 min drive
  • ‪Tree House - ‬7 min drive
  • ‪Quán Cát - ‬6 min drive

About this property

The Shells Resort & Spa Phu Quoc

  • The Shells Resort & Spa Phu Quoc offers a private beach where you can enjoy the shade from a beach umbrella or relax in a sun lounger, plus you'll be within a 10-minute drive of Phu Quoc Night Market. The outdoor pool is perfect for guests looking for a bit of fun, while those in the mood for pampering can visit the spa to indulge in hot stone massages, body wraps, and aromatherapy. Offering a beachfront location, FLOW Restaurant serves breakfast, lunch, and dinner. Other highlights at this luxurious resort include a free airport shuttle, a steam room, and a terrace. Fellow travelers say great things about the helpful staff.

At a glance

DONE

Hotel size

    • 134 units
    • Arranged over 2 floors
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: anytime
    • Early check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is noon
    • Late check-out subject to availability
DONE

Special check-in instructions

    • This property offers transfers from the airport; to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
    • Front desk staff will greet guests on arrival at the property
    • For any questions, please contact the property using the information on the booking confirmation
    • Information provided by the property may be translated using automated translation tools
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • One child (5 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding
DONE

Pets

    • No pets or service animals allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free onsite self parking
    • Free onsite valet parking
    • Limited self and valet parking on site
DONE

Transfers

    • Free airport shuttle from 8:00 AM to 6:00 PM*
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:30 AM–10:00 AM
  • Restaurant
  • Private dining
  • Room service (limited hours)

Traveling with children

  • Children stay free (see details)
  • Children's menu

What to do

  • On a private beach

Working away

  • Meeting room
  • Computer station
  • Conference center

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • On-site car rental
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services
  • Porter/bellhop
  • Beach sun loungers
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas
  • Romance packages

Facilities

  • Built in 2014
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • An outdoor pool
  • Full-service spa
  • Massage/treatment rooms
  • Steam room
  • Banquet hall

Room amenities

Home comfort

  • Air conditioning
  • Minibar
  • Electric kettle
  • Bathrobes and slippers

Sleep well

  • Free crib/infant bed

What to enjoy

  • Balcony or patio
  • Individually furnished

Freshen up

  • Private bathroom
  • Separate bathtub and shower
  • Rainfall showerhead
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

The onsite spa has 10 treatment rooms including rooms for couples. Services include hot stone massages, facials, body wraps, and body scrubs. A variety of treatment therapies are provided, including aromatherapy and reflexology.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 18 years old are not allowed in the spa.

Dining

FLOW Restaurant - This beachfront restaurant serves breakfast, lunch, and dinner. A children's menu is available. Reservations are required.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately USD 15 for adults and USD 11 for children
  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)

Children & extra beds

  • Rollaway beds are available for USD 38.0 per night

Pool, spa, & gym (if applicable)

  • Guests under 18 years old are not allowed in the spa, and guests under 18 years old are only allowed with adult supervision
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
Only registered guests are allowed in the guestrooms.
This property does not have elevators.
This property accepts credit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express, Diners Club, JCB International
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Additional fees may apply to children for items such as bedding and meals and must be paid directly at the hotel.

Also known as

Shell Phu Quoc
Shell Resort Phu Quoc
Shells Resort Phu Quoc
Shells Resort
Shells Phu Quoc
The Shells Resort & Spa Phu Quoc Island, Vietnam
The Shells Resort Spa
The Shell Resort Spa
The Shells Resort Spa Phu Quoc
The Shells & Phu Quoc Phu Quoc
The Shells Resort Spa Phu Quoc
The Shells Resort & Spa Phu Quoc Resort
The Shells Resort & Spa Phu Quoc Phu Quoc
The Shells Resort & Spa Phu Quoc Resort Phu Quoc

Frequently asked questions

Does The Shells Resort & Spa Phu Quoc offer free cancellation for a full refund?

Yes, The Shells Resort & Spa Phu Quoc does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at The Shells Resort & Spa Phu Quoc?

Yes, there's an outdoor pool.

Are pets allowed at The Shells Resort & Spa Phu Quoc?

Sorry, pets and service animals aren't allowed.

Is parking offered on site at The Shells Resort & Spa Phu Quoc?

Yes, there's free self and valet parking. Parking spots may be limited.

Is airport shuttle service offered by The Shells Resort & Spa Phu Quoc?

Yes, a free airport shuttle is available from 8:00 AM to 6:00 PM on request.

What are the check-in and check-out times at The Shells Resort & Spa Phu Quoc?

Check-in start time: 3:00 PM; Check-in end time: anytime. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability).

Is there an onsite casino at The Shells Resort & Spa Phu Quoc?

No, this resort doesn't have a casino, but Corona Casino (21-min drive) is nearby.

What is there to do at The Shells Resort & Spa Phu Quoc and nearby?

The Shells Resort & Spa Phu Quoc has a private beach, a spa, and an outdoor pool, as well as a steam room and a garden.

Are there restaurants at or near The Shells Resort & Spa Phu Quoc?

Yes, FLOW Restaurant offers beachfront dining and garden views.

Does The Shells Resort & Spa Phu Quoc have any outdoor private spaces?

Yes, every room features a balcony or patio.

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Reviews

The Shells Resort & Spa Phu Quoc Reviews

8.4

Very Good

8.8

Cleanliness

7.2

Location

8.4

Staff & service

8.4

Property conditions & facilities

Guest review summary

What guests liked

  • Breakfast offered many options and was good, with some reviewers noting it was delicious and a highlight of their stay. (7 reviews)
  • The pool was large, nice to use, and had swim-up bars, with some guests also enjoying the private beach nearby. (7 reviews)
  • The private beach was very nice to swim or kayak in and was conveniently located near the pool. (11 reviews)
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From real guest reviews summarized by AI.

Popular mentions

Service staff
Room
Food
Beach
Bar
View
Location
Biking
Bathroom
Transportation

Reviews

Verified

6/10 Good

Overall very god, but no service in the reataurant in the evening. Bungalow and breakfast was very good😀
stein, 15-night trip
Verified

10/10 Exceptional

Friendly staff, pool and beach front was nice resort living
Tom, 4-night trip
Verified

8/10 Very good

Good breakfast and nice room and view. Slow service in the restaurant.
Maria, 5-night trip
Verified

10/10 Exceptional

Clean room/house, really big and the decor felt authentic, the staff was so friendly and helpful. Amazing pool and beach area. Will be coming back. Definitely recommend.
Vicki Ngoc, 2-night trip
Verified

10/10 Exceptional

Clean room Great staff Amazing pool and view
Munish, 4-night trip
Verified

10/10 Exceptional

Yes the rooms were clean, private pool was well maintained. Staff was really polite and helpfull. Lisa helped us plan a great breakfast with private chefs and Tony arranged good activities and transportation for us
Coconut tree banana boat ride
Rishabh, 3-night trip
Verified

8/10 Very good

Best sunset view.
CHAN FAI CLEMENT, 2-night trip
Verified

10/10 Exceptional

Great, would come back and stay here again!

Absolutely amazing, would come back and stay again - the staff are friendly, bedrooms super spacious and comfortable, and the setting is just unreal!
Laura, 4-night trip
Verified

8/10 Very good

I enjoyed the silence and the very big room. But the Hotel needs some Renovation. The staff was very friendly.
Martin, 15-night trip
Verified

10/10 Exceptional

Nice hotel and a very pleasant stay. Overall great customer services. Staff are very nice and accommodating. Also good location with a private beach.
Jennifer, 4-night trip
Verified

8/10 Very good

Great place to stay for relaxation if yoh cab overlook the imperfections as it needs a comestics
Johnny Chinh, 4-night trip
Verified

8/10 Very good

The hotel was beautiful and in a wonderful location. It was very quiet. We stayed in one of the rooms by the beach and the view was spectacular, especially of the sunsets each day. Service was a bit slow in the restaurant but breakfast was self serve and well stocked. Would highly recommend this hotel
Ashleigh, 7-night trip
Verified

8/10 Very good

It was really nice to have a swimming pool and beach right in front of me, and the coffee at breakfast was really delicious. Please tell me the name of the coffee. The room we stayed in was a little old, but the other rooms seemed to be remodeling in sequence. If I go again, I will stay again.
JONGHEE, 3-night trip
Verified

8/10 Very good

It s a very nice hotel; however, it is getting a bit old. The rooms are extra comfortable and it is very quiet. We were at the hotel not the villas. The view is spectacular specially to watch the sunsets. The cleanliness could be improved and the towels provided could be less harsh. The set up is also very nice except for the beach; it is very small and you can’t take a walk. The food is good but can be improved. All the staff were very nice. I still recommend that place. We slept like babies!
Danielle, 7-night trip
Verified

10/10 Exceptional

The view from this property is stunning. The pool is huge and faces the beach. We rented a bike at the property itself for a decent amount. They also provide cabs at the same fare as Grab taxis. However this is a resort and hence is only for those who like a little peace and quiet. Food could be priced a little lower.
Sravan, 3-night trip
Verified

6/10 Good

The staff are very nice and helpful. Breakfasts are delicious. The room we booked 4 nights with private pool, and last only for 2 nights. Then, they moved us to another room which was different. In the end, they tried to fix things but it’s not same.
Phuong, 4-night trip
Verified

8/10 Very good

Resort condition

Most of the facilities of this resort are not working. Some swing pools were closed and there is no refrigerator in the room. The beach was not clean.
Sam, 3-night trip
Verified

8/10 Very good

Great resort design with layout, beautiful surrounding and private beach. Staff are helpful. Room is very roomy. Breakfast is very good. Love the BBQ dinner outdoor. Things need to be taken into attention is facility update and services. It is sad to see this beautiful resort goes under maintenance and services. Many doors hinges a loose and items are falling off like toilet paper holders...
Ivy, 3-night trip
Verified

8/10 Very good

The Shells is a very nice sea side resort. The pool is beautiful and beach access is convenient and clean. Our bungalow was large and well appointed. It had a shower and separate tub. Lots of storage room. We were a short walk to both pools and restaurants. Although all of the staff were friendly, we did find the service to be slow, especially while utilizing the lounge chairs. Service at the bar was pretty much non existent. The system of having to wave a red flag to get service is terrible; I once waved the flag for twenty minutes and finally gave up. The lunch and dinner food was good. The breakfast provided many options and was also good, but get there early as they tend to stop making things by the end.
Diane, 6-night trip
Verified

8/10 Very good

My villa room was huge & looked comfy! However, my blanket was discovered dirty and towels on the third day were also soiled. Property is dated and furnishings are old. Aircon in the Flow Restaurant was not working during my entire stay. Don't expect top-notch service from the staff; if they ever greet you a "Good morning" or "Hello", that's the best they can do. Property is about 15-20 mins ride away from the town area, and it's not possible to walk out to the main road. Only 1 restaurant is available for lunch & dinner, and food options are limited. Breakfast spread is considered normal. Fortunately, it's still affordable to get a ride to town and night market area. It's a good resort away from the hustle and bustle of life cos their villa room is big, the property is huge with lots of greenery and they have their own private beach, though next time, I would just stay for 2 nights only.
Sok Yee, 3-night trip
Verified

8/10 Very good

The Shells has really lovely staff and a 24/7 buggy service to get around the resort (from pools to room or restaurants/reception). However, the resort rooms lack cleanliness as the once beautiful white tiles have a yellow tinge to it. I sympathise with the choice of white as Phu Quoc can get very hot and white is less likely to retain the heat. I trust that they are clean, however, upon first glance, feel a little put off. The rooms are spacious and the pool is nice to use. 2/3 of the pools were under maintenance and I believe that they will reopen at the end of 2024. The shells is a decent stay, however I don’t believe it is still the 5 star resort it once was.
Sarah, 4-night trip
Verified

6/10 Good

The property was not as advertised. This could have been due to it being off peak season. Our room phone was broken so we couldn’t order room service as was our tv. The garden maintenance around our villa was poor. There is no sand at the beach. There is only one restaurant. Food was ok. The breakfast variety was ok also. Please note that this villa is far from anywhere. Took us 30 mins to get to grand world and casino and restaurants were also far. There was zero entertainment. They played music at the pool twice during our stay. Overall I wouldn’t stay here again.
Sandra, 6-night trip
Verified

4/10 Fair

The best thing about this resort was it's staff. The resort itself was advertised as a 4 to 5 Star resort. given my extensive travel I would rate this resort in its current condition with consideration of the staff only a one star. place is run down outdated room decor in dire need on a complete refurbishing. You can not make something old, dirty damaged unkept any different except when taking photos from a distance that will not show up the problems as they have done in their presentation. The management spoke to us before we left and asked us for some feedback and we gave them the exact same response as above. We respectfully told them that unless things change dramatically we could not see ourselves returning even though the location is great.
Theodore, 7-night trip
Verified

10/10 Exceptional

Everything good
Hans Peter, 8-night trip
Verified

6/10 Good

This is by no means a 5 star resort. I dont like to moan but this was our 4th 5 star hotel throughout Vietnam and does not compare to any of the others. Breakfast was basic, no speciality coffees offered, place needed redoing etc cracks in walls, mold on tiles, paint chipping everywhere. The private beach is barely a beach, and half of it is covered in litter and whole dead rotting fishes. Hotel is not busy but yet still have to wait 15 mins to get served at pool bar due to one member of staff. No waiters offering drinks either. However the restaurent food for dinner that was a la carte was lively and so were the staff in there. I think this appears to be a poor management/owner issue not the staff.
Mark, 5-night trip